Assistant Manager - Disbursement

Job Summary

The Assistant Manager Operations (Disbursement) will beresponsible for managing end-to-end loan disbursement activities, ensuringtimely and accurate fund releases, compliance with regulatory and internalpolicies, and seamless coordination with cross-functional teams. The rolefocuses on operational efficiency, control adherence, and high-quality servicedelivery in an NBFC environment.

Key Responsibilities

Disbursement Operations

• Manage and oversee end-to-end loan disbursement processes across products (secured/unsecured, retail/SME, etc.)
• Ensure compliance with sanction terms, credit approvals, and checklist requirements prior to disbursement
• Validate loan documentation, KYC, agreements, mandates, and security documents
• Ensure timely and error-free disbursement as per defined TATs and SLAs

Compliance & Controls

• Ensure adherence to RBI guidelines, internal credit policies, AML/KYC norms, and audit requirements
• Maintain maker-checker controls in disbursement transactions
• Support internal audits, concurrent audits, and regulatory inspections
• Ensure proper documentation and record maintenance for post-disbursement reviews

Stakeholder Coordination

• Coordinate with Credit, Sales, Legal, Treasury, Banking Ops, and IT teams for smooth disbursement execution
• Act as the single point of contact for resolving disbursement-related escalations
• Liaise with banking partners, payment gateways, and escrow/trust accounts where applicable

Process Improvement

• Identify process gaps, risks, and bottlenecks in disbursement workflows
• Propose and implement automation, digitization, and process optimization initiatives
• Support UAT and rollout of LOS/LMS and disbursement system enhancements

Reporting & MIS

• Prepare daily/weekly/monthly MIS on disbursements, pending cases, TATs, and exceptions
• Track and report key operational metrics and trends to management
• Ensure accurate reconciliation of disbursement accounts and payouts

Team Management

• Supervise and mentor executives/officers handling disbursement activities
• Support training and skill development of team members
• Drive productivity, quality, and compliance within the team

Qualifications & Experience

Education

• Graduate in Commerce, Business Administration, Finance, or related field
• MBA / Postgraduate degree is an added advantage

Experience

• 57 years of experience in NBFC/Banking operations, with at least 23 years in loan disbursement operations
• Hands-on experience with LOS/LMS and digital disbursement platforms
• Strong understanding of retail/SME loan products and disbursement controls

Key Skills & Competencies

• In-depth knowledge of loan disbursement processes and documentation
• Understanding of RBI regulations, KYC/AML norms
• Strong attention to detail and risk awareness
• Proficiency in MS Excel, MIS reporting, and operational dashboards
• Effective communication and stakeholder management skills
• Ability to handle high volumes and tight deadlines

Behavioral Attributes

• High ownership and accountability
• Process-driven and control-focused mindset
• Ability to work under pressure in a fast-paced NBFC environment
• Problem-solving orientation and continuous improvement attitude

Career Growth

The role offers opportunities to progress into Assistant Manager Operations, Central Ops, or Process Excellence roles based onperformance and business needs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.