Assistant Manager E-Commerce

Full job description

ABOUT THE ROLE

We are looking for an Assistant Manager to run day-to-day e-commerce operations across all of our online shops.

This is a hands-on leadership role — not a coordinator position.

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KEY RESPONSIBILITIES

E-Commerce Operations

* Oversee daily platform operations across TikTok Shop, Shopee, and Lazada

* Manage product listings, pricing, promotions, and campaign submissions

* Monitor shop health — violations, ratings, penalties, and dispute resolution

* Supervise return, refund, cancellation, and negative review handling

* Ensure customer service quality is maintained across shifts

* Manage the end-to-end affiliate cycle: seeding, activation tracking, sample pipeline, and creator follow-up.

* Identify top-performing organic creators for seeding priority

* Set weekly targets for affiliate team and review output

* Analysis and recommended actions

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REQUIREMENTS

* Minimum 3 years of experience in e-commerce operations

* Hands-on experience with TikTok Shop Seller Centre (required)

* Experience coordinating affiliate, creator, or influencer programs

* Able to read and interpret performance dashboards (GMV, cancel rate, AOV, return rate)

* Prior people management experience (minimum 1–2 staff)

PREFERRED

* Experience with Shopee and/or TikTok Shop operations

* Familiarity with BI dashboards (Looker Studio or similar)

* Understanding of e-commerce seasonality and campaign planning

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WHY JOIN US

* Fast-growing brand with strong market presence

* Direct exposure to full e-commerce operations and affiliate strategy

* Small team, big ownership — your decisions have real impact

* Award-winning merchant with a proven track record

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person