Assistant Manager - E-commerce

Key Responsibilities:

1. Purchase Order Processing & Order Management

• Process Purchase Orders received from existing and new E-commerce and Quick Commerce portals within defined timelines.
• Verify order details, quantities, pricing, and delivery schedules before processing.
• Maintain accurate PO records and operational trackers.
• Coordinate with internal teams for timely order execution and fulfilments.
• Ensure high processing accuracy and adherence to operational SLAs.

2. GRN & Tracker Management

• Update Goods Receipt Note (GRN) entries accurately in operational trackers.
• Maintain complete documentation and records for all inward transactions.
• Monitor discrepancies related to GRNs and coordinate for timely resolution.
• Ensure tracker accuracy and regular updates for management reporting.

3. Purchase Return Coordination

• Coordinate purchase return requests with vendors and logistics partners.
• Arrange return pickups and share required documentation within defined timelines.
• Track return status and ensure timely closure of return cases.
• Coordinate with Returns, Warehouse, and Logistics teams to avoid delays and financial losses.

4. Product Listing Management

• Create, update, and maintain product listings across E-commerce and Quick Commerce platforms.
• Ensure accuracy of product information, images, pricing, descriptions, and catalog details.
• Coordinate with Product, Marketing, and Design teams for new product listings and catalog updates.
• Monitor listing quality and ensure compliance with marketplace standards.

5. PO Appointment & Shipment Coordination

• Schedule Purchase Order appointments as per shipment plans.
• Coordinate with warehouse and logistics teams to ensure timely dispatches.
• Monitor appointment schedules and shipment status.
• Resolve operational issues to minimize shipment delays and missed appointment slots.
• Ensure smooth coordination with marketplace partners for on-time deliveries.

Required Skills & Competencies:

• Good understanding of E-commerce and Quick Commerce marketplace operations.
• Knowledge of Purchase Order processing, inventory management, and order fulfilments.
• Experience in product listing and catalog management.
• Proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas) and Google Sheets.
• Strong attention to detail with high accuracy in documentation.
• Good coordination and communication skills.
• Ability to manage multiple tasks and work within defined timelines.
• Strong problem-solving and follow-up skills.

Preferred Experience:

• 1–3 years of experience in E-commerce Operations, Marketplace Operations, or Supply Chain Coordination.
• Experience working with Amazon, Flipkart, Blinkit, Zepto, Instamart, Shopify, or similar marketplaces will be preferred.
• Exposure to ERP systems such as SAP and marketplace seller portals will be an added advantage.

Key Deliverables:

• Ensure timely and accurate Purchase Order processing.
• Maintain accurate GRN, Debit Note, and operational records.
• Coordinate efficient purchase returns and shipment scheduling.
• Maintain error-free product listings across marketplaces.
• Support smooth and efficient day-to-day E-commerce operations while ensuring high service levels and operational compliance.