Assistant Manager: E Commerce Operations & Delivery

Role & responsibilities

• Coordinate with IT/Tech to deliver website enhancements and fixes on time (requirements, follow-ups, UAT, release validation)
• Configure and maintain products, pricing, and availability in the commerce platform to keep eCommerce enabled
• Download, monitor, and reconcile transactions/orders; publish periodic MIS to stakeholders
• Monitor Google Analytics (or equivalent): traffic, conversion signals, and anomalies; flag issues early
• Monitor customer flow through CRM console (including WhatsApp-led journeys where applicable): lead inflow, journey status, drop-offs, exceptions, and customer needs; coordinate fixes/escalations with Tech/Ops
• Maintain a simple operating rhythm: weekly priorities, open items, releases, risks, closures
• Track issues end-to-end: assess impact, escalate correctly, ensure closure with validation
• Maintain basic documentation: change notes, known issues, process notes

Preferred candidate profil

• Strong coordination with IT/Tech; structured follow-through
• Comfortable working on a commerce platform (catalog/pricing/orders) and basic reporting
• Good understanding of eCommerce operations and release/UAT discipline
• Ownership mindset; detail-aware; business-first communication