Assistant Manager Ecommerce

KEY RESPONSIBILITIES

Platform Operations Amazon & Flipkart

• Manage and operate BPT's Amazon.in Seller Central and Flipkart Seller Hub accounts on a daily basis
• Ensure all seller account metrics remain in the Green health zone — ODR, Late Dispatch, Cancellation Rate
• Manage FBA (Fulfilled by Amazon) & FBF (Fulfilled by Flipkart) shipments — quantity planning, dispatch coordination, inventory reconciliation
• Process seller-fulfilled orders on Amazon & Flipkart within SLA
• Monitor and resolve any account suspension risks, policy violations, or buyer escalations proactively

Product Listings & Catalogue

• Upload and maintain all product listings — titles, bullets, descriptions, backend search terms, images
• Coordinate with the Catalogue & Content team/ agency on A+ content, infographics, and enhanced brand content
• Ensure all SKUs are correctly mapped to categories with complete attributes
• Flag & fix listing suppression, stranded inventory, or buybox loss
• Maintain a live master catalogue tracker — listing status, content score, image status, suppression flags

Inventory & Fulfilment

• Monitor inventory levels daily across Amazon FBA and Flipkart FBF — flag stockout risk in advance
• Coordinate with supply chain and factory for replenishment
• Track FBA stranded inventory, aged inventory, and removal orders — minimise storage fees
• Build and maintain a weekly FBA inbound shipment plan aligned to sales velocity

Pricing & Promotions

• Implement and maintain the floor pricing policy across all marketplace
• Set up promotional pricing using platform tools: coupons, lightning deals, bank offers, combo deals
• Monitor competitor pricing weekly and flag significant deviations
• Coordinate with GM on seasonal pricing strategy for Amazon AGIF, Flipkart BBD, and festive season events

Advertising Execution

• Execute Sponsored Product and Sponsored Brand campaigns on Amazon as briefed by GM or KAM
• Monitor campaign-level ACOS daily — pause or adjust bids on campaigns exceeding ACOS threshold
• Provide weekly advertising performance report — spend, impressions, clicks, orders, ACOS by campaign

Reporting & MIS

• Prepare daily platform snapshot: GMV, units sold, returns, account health score, ad spend
• Prepare weekly performance dashboard for review with GM — including variance vs. target
• Track and report on stockouts, policy warnings, negative reviews, and fulfilment SLA breaches
• Maintain all platform dashboards, reports, and trackers in a shared drive accessible to the team

WHAT WE'RE LOOKING FOR

Must-Have Skills & Experience

• 3–5 years of hands-on experience managing Amazon Seller Central or Flipkart Seller Hub accounts
• Strong working knowledge of Amazon FBA — inbound shipments, stranded inventory, removal orders
• Experience with product listing management — bulk uploads, catalogue hygiene, suppression resolution
• Proficiency in Excel / Google Sheets / Power Bi — comfortable building and maintaining dashboards and trackers
• Understanding of Amazon and Flipkart account health metrics — ODR, LSR, cancellation rate
• Ability to work independently in a fast-moving, zero-to-one environment

Good to Have

• Experience in industrial tools, hardware, or auto components — not essential but helpful
• Familiarity with Amazon Seller App and Flipkart Seller Hub mobile applications
• Exposure to Amazon Vine, Amazon Business pricing, or Flipkart Assured programme
• Experience with any OMS (Order Management System) or ERP integration for marketplace
• Knowledge of basic advertising principles — CPC, ACOS, ROAS, Sponsored Products