Assistant Manager - Ecommerce Operations (North India) (Third Party)

Reporting To: Manager - D2C eCommerce Warehousing & Delivery Operations

Location: Luhari (Gurgaon)

Coverage North India operations, marketplaces and warehouse network

Position Summary: Drive end-to-end eCommerce marketplace operations across North India by ensuring strong warehouse execution, marketplace fulfilment performance, inventory readiness, SPF governance and cross-functional stakeholder alignment. The role is responsible for delivering operational excellence while supporting strategic initiatives such as SJIT, marketplace expansion, warehouse transitions and process automation.

Key Responsibilities

Marketplace Operations & Fulfilment

• Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon and other eCommerce channels.
• Drive order fulfilment performance, seller metrics, warehouse service levels and marketplace scorecard adherence.
• Track and resolve operational escalations impacting customer experience, dispatch performance, returns, claims or marketplace health.
• Coordinate with category, marketplace and warehouse teams to ensure business priorities are executed without operational blockage.

SJIT Program Management

• Own SJIT operational planning, inventory allocation, dispatch preparedness and execution governance.
• Coordinate with marketplace teams on allocation approvals, pending ROs, dispatch planning and STN creation.
• Monitor inventory availability, fulfilment adherence and return closure for SJIT operations.
• Support allocation model discussions and ensure alignment between marketplace requirements and PUMA operating principles.

Warehouse Operations & Network Management

• Support regional warehouse operations and ensure adherence to defined SOPs across forward, return and exception processes.
• Drive warehouse readiness, inventory movement planning, stock transfers and transition activities.
• Lead resolution of operational bottlenecks related to systems, infrastructure, NAS / video storage, WMS errors and process dependencies.
• Coordinate with 3PL and internal teams to ensure smooth inwards, outbound, return and stock transfer execution.

Seller Protection Fund (SPF) & Claims Governance

• Manage SPF processes including claim validation, video / image evidence compliance, claim tracking and recovery governance.
• Ensure adherence to marketplace-specific SPF policies, TATs, documentation requirements and rejection-prevention controls.
• Partner with warehouse, logistics and marketplace stakeholders to reduce controllable operational losses.
• Drive corrective actions for recurring process gaps such as tag loop errors, QC misses, poor evidence capture or tracker hygiene issues.

Compliance & Business Expansion

• Support marketplace compliance requirements such as APOB documentation, address mapping, NOC follow-up and warehouse registration readiness.
• Coordinate with internal and external stakeholders to ensure timely completion of business-critical documentation.
• Support go-live preparedness for new facilities, new operational flows and marketplace expansion initiatives.

Analytics, Reporting & Process Improvement

• Prepare operational updates, dashboards, claim trackers and performance summaries for business reviews.
• Analyze trends across fulfilment, returns, QC failures, claims, inventory movement and warehouse performance.
• Identify improvement opportunities and drive scalable solutions across OMS, WMS, marketplace integrations and tracker automation.
• Maintain data hygiene and drive standardization of reporting formats across warehouses and partners.

Stakeholder Management

• Marketplace operations teams across Myntra, Flipkart, Amazon and other channels
• Warehouse and 3PL partners across the North India network
• Logistics partners and return / delivery service providers
• Category, planning, merchandising and commercial teams
• Finance, technology, compliance and system integration teams
• External vendors, marketplace POCs and service-provider stakeholders

Key Performance Indicators (KPIs)

• Marketplace Performance: Fill rate, SLA adherence and seller scorecard improvement
• SJIT Execution: Allocation accuracy, dispatch readiness and RO closure governance
• SPF Governance: Reduced rejection rate, improved recovery and stronger evidence compliance
• Warehouse Efficiency: Productivity, inventory accuracy and issue resolution TAT
• Compliance Readiness: Timely APOB / documentation closure and no go-live blockers
• Process Improvement: Automation, tracker hygiene and scalable reporting standards

Skills & Experience

• 4-7 years of experience in eCommerce supply chain, marketplace operations, warehousing or fulfilment operations.
• Strong understanding of marketplace fulfilment, inventory management, claims governance, returns and logistics processes.
• Hands-on experience with Excel-based trackers, operational dashboards and structured performance reporting.
• Strong stakeholder management across internal functions, marketplaces, warehouses and external partners.
• Ability to manage operational escalations, process transitions and cross-functional projects with clear ownership.

Preferred Capabilities

• Working knowledge of OMS / WMS workflows and marketplace integration dependencies.
• Experience in SPF / claim recovery processes, returns governance and video / evidence compliance.
• Ability to work in high-volume operational environments with strong attention to TAT, audit readiness and process discipline.
• Comfortable preparing leadership-ready summaries, project updates and actionable trackers.