Assistant Manager - Ecommerce Project

About Jaya Grocer:

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”.  We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures.

Our Mission:

●        Provide a diverse variety of High Quality and Fresh Produce

●        Offer attractive Best Value Pricing

●        Ensure customers have the Best Shopping Experience

●        To grow the business through successful Collaboration and Partnerships

●        Practice the Values of Jaya Grocer every single day

Our Values:

●        Teamwork

●        Trust

●        Integrity

●        Customer Satisfaction

●        Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!

Get to know the role:

Responsible to spearhead the setup, launch, and daily operational execution of new online business initiatives. Manage end-to-end operations across multiple e-commerce platforms and sales channels, ensuring synchronized inventory, accurate product listings and flawless fulfillment. You will act as a central bridge connecting various internal departments (Content, Marketing, Supply Chain, Finance) and external stakeholders (Logistics partners, platform account managers, vendors, and field teams).

Key Responsibilities:

1. Multi-Platform E-Commerce Operations

• Store Setup & Launch: Lead the setup and operational rollout of new projects across multiple e-commerce platforms (e.g., brand webstores, marketplaces, social commerce channels).
• Collaborative Product Listing & Catalog Management: Work closely with the Content Team to gather visual assets, copy, and product specifications, ensuring seamless, accurate, and timely product publishing across all active sales channels.
• Operational Excellence: Monitor daily store operations, order fulfillment pipelines, customer support responsiveness, and overall platform performance health.
• Cross-Channel Inventory Control: Oversee inventory allocation across sales channels to prevent stockouts or over-selling.

1. Multi-Stakeholder Management & Coordination

• External Partner Management: Act as the primary operational liaison with platform key account managers (KAMs), third-party logistics providers (3PLs), warehouse teams, and external agencies/vendors.
• Internal Cross-Functional Alignment: Work closely with Content & Marketing (for listing assets, promotions, and store banners), Supply Chain/Procurement (for stock replenishment), and Finance (for store payouts and reconciliations).
• Communication Hub: Facilitate regular updates, align expectations, and resolve cross-departmental operational friction swiftly.

1. SOP Creation, Compliance & Process Optimization

• Assist the Head of Department in identifying operational gaps across multi-channel activities.
• Draft, standardize, and maintain clear Standard Operating Procedures (SOPs) covering listing workflows with the Content Team, store setup, order processing, returns/refunds, and vendor coordination.
• Conduct routine audits to ensure strict internal compliance and adherence to platform policies.

1. On-Ground Execution & Mobility

• Be physically present on-ground when required to oversee warehouse operations, stock counts, logistics handovers, or event setups.
• Resolve real-time field operational bottlenecks alongside local teams and external partners.
• Travel Requirement: Willingness and flexibility to travel based on project milestones and on-ground deployment needs.

1. Key Performance Indicators (KPIs)

• On-time and successful operational launch of new online projects across all targeted platforms.
• Efficiency of listing rollout workflows in alignment with the Content Team.
• Platform performance metrics (order fulfillment speed, store rating, low cancellation rates).
• Adherence to and enforcement of operational SOPs.
• Seamless cross-stakeholder alignment with minimal operational friction.

You should have:

• Bachelor’s degree in Business Administration, E-Commerce, Logistics, Supply Chain Management, or a related field preferred.

• 3–5 years of hands-on experience in e-commerce operations, multi-channel store management, or digital project management.

• Experience managing multiple e-commerce channels simultaneously (e.g., Shopify, Shopee, Lazada, TikTok Shop, Amazon, or relevant regional platforms) and multi-channel inventory management tools.

• Demonstrated ability to collaborate effectively with creative/content teams, platform account managers, 3PL partners, and internal cross-functional departments.

• Must hold a valid driver's license/passport and be fully comfortable with frequent travel and on-ground field presence.

• Core Skills:

  • Exceptional project management, task prioritization, and organizational skills.
  • Proven track record of creating clear, enforceable SOPs.
  • Practical problem-solving skills under tight timelines.
  • Strong verbal and written communication skills.