Assistant Manager - Events Operations

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey.

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

Your Role:

Operational Management

• Support the daily operations of the Events department and ensure smooth execution of all functions.
• Coordinate and supervise conferences, weddings, social events, VIP functions, and outdoor events.
• Ensure all event setups are completed according to the Banquet Event Order (BEO) and operational standards.
• Conduct pre-event briefings and post-event follow-ups.
• Monitor event flow and resolve operational challenges promptly.
• Ensure all venues are maintained to the highest presentation standards.

Team Leadership

• Supervise Event Supervisors, Team Leaders, Casual Staff, and Banquet Associates.
• Lead daily team briefings and allocate manpower effectively.
• Coach, train, and develop team members.
• Assist in recruitment, onboarding, and performance evaluations.
• Promote a positive and collaborative working environment.

Guest Experience

• Act as the operational contact during events to ensure guest satisfaction.
• Respond professionally to guest feedback and resolve complaints.
• Build strong relationships with clients and internal stakeholders.

Planning & Coordination

• Review BEOs and attend operational meetings.
• Coordinate with Culinary, Stewarding, Engineering, Housekeeping, Security, Sales & Marketing, and Front Office.
• Ensure AV, furniture, linen, d cor, and staffing requirements are arranged in advance.

Financial & Administrative Responsibilities

• Support labor scheduling while controlling payroll costs.
• Monitor departmental expenses and assist in achieving budget targets.
• Assist with inventory management and operating equipment control.
• Prepare operational reports as required.