Assistant Manager, Executive Club

Company Overview

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Your Role

Responsible for leading the overall operations and guest experience of the Executive Club Lounge, ensuring a refined, personalised, discreet, and wellness-aligned service journey for eligible guests.

Key Responsibilities

·       Guest Experience & Service Excellence: Deliver a seamless, refined, and personalised Executive Club Lounge experience in line with REN Wellness Retreat’s brand positioning

·       Executive Club Lounge Operations: Manage the day-to-day operations of the Executive Club Lounge including breakfast, refreshments, evening cocktails, and all-day lounge offerings

·       Food & Beverage Coordination: Coordinate closely with the F&B team on menu planning, replenishment schedules, service timing, and presentation standards

·       Team Leadership & Development: Lead, supervise, coach, and develop Executive Lounge Hosts / Attendants to ensure consistent luxury service delivery

·       Operational Control & Compliance: Ensure compliance with SOPs, PDPA, hygiene, safety, security, and guest confidentiality requirements

·       Collaboration & Reporting: Work closely with Front Office, Concierge, Housekeeping, Security, Engineering, F&B, Healthcare, Wellness, and Finance teams to ensure seamless guest service delivery

Requirements

o   Minimum Diploma or Degree in Hospitality, Tourism, Hotel Management or a related field.

o   Minimum 5–7 years of experience in Front Office, Guest Services, or Lounge operations.

o   Experience in luxury hotel, wellness resort, or healthcare hospitality preferred.

o   Pre-opening experience is an advantage.

o   Strong guest engagement and service leadership skills.

o   Ability to manage VIP guests and sensitive situations with professionalism.

o   Willingness to work flexible hours including weekends and public holidays.

o   Strong integrity, discretion, and confidentiality mindset.