Assistant Manager-External Learning & Development

Primary Job Responsibility The Sales & Accounts Training - Assistant Manager is responsible for supporting the overall management and execution of Sales and Accounts Training operations, ensuring effective training delivery, trainer performance, stakeholder alignment, and operational readiness. The role provides day-to-day leadership, coaching, performance monitoring, and escalation support while contributing to the continuous improvement and strategic development of training programs and processes.

Supervises Processes And People- Process responsibilities include activities such as:

• Work Unit Planning and Implementation
• Task Assignment and Scheduling
• Budget Allocation and Control
• Problem-solving and Decision-making
• Monitoring and Evaluating Results
• Escalating issues and/or risks
• People responsibilities include activities such as:
• Developing Team and Individual Skills and Capabilities
• Mentoring, Coaching and Job-shadowing
• Engaging and Motivating employees
• Rating Performance Reviews
• Monitoring and providing feedback on day-to-day performance
• Counseling and carrying out Disciplinary Activity
• JOB DESCRIPTION
• Duties and Responsibilities done at PERIODIC or REGULAR Intervals

FREQUENCY LEGEND : Daily, Weekly, Monthly, Quarterly, and Annual

Frequency

Duties and Responsibilities

Daily

Monitor and oversee the day-to-day implementation of Sales and Accounts Training activities, ensuring trainers are aligned with approved schedules, training requirements, and operational priorities.

Daily

Provide coaching, guidance, and real-time support to trainers in handling training delivery, learner concerns, and operational issues.

Daily

Monitor training-related concerns, escalations, and action items and ensure timely resolution or endorsement to the appropriate stakeholders.

Daily

Review and monitor training schedules, attendance, deployment, and trainer availability to ensure continuity of training operations.

Weekly

Conduct team huddles and alignment sessions to discuss priorities, upcoming training activities, operational concerns, and performance updates.

Weekly

Review training delivery performance, quality results, attendance/completion, learner feedback, and other relevant training metrics.

Weekly

Coordinate with Sales, Accounts, Operations, and other stakeholders regarding upcoming training requirements, changes in business processes, and capability-building needs.

Weekly

Monitor the progress of training programs, certifications, cascades, and other capability-building activities assigned to the team.

Weekly

Review and validate training materials, activities, and delivery approaches to ensure alignment with current processes and business requirements.

Weekly

Conduct structured coaching and performance discussions with assigned trainers and document agreed development actions.

Monthly

Consolidate and report training performance, accomplishments, issues, risks, and improvement opportunities to the Training Manager/Senior Manager.

Monthly

Review manpower and resource requirements based on the training pipeline, business requirements, and projected training volume.

Monthly

Evaluate training effectiveness and identify opportunities to improve delivery efficiency, learner experience, and operational readiness.

Monthly

Review team performance against established KPIs, objectives, and competency expectations and recommend appropriate development interventions.

Quarterly

Participate in business and training planning sessions and provide recommendations based on training trends, operational requirements, and stakeholder feedback.

Quarterly

Review and update training programs, learning interventions, processes, and documentation in collaboration with relevant stakeholders.

Annual

Participate in the development of the Sales and Accounts Training Team's annual plans, targets, manpower requirements, and capability-building strategies.

Annual

Support the annual performance evaluation, competency assessment, and development planning of assigned team members.

Annual

Review the effectiveness and relevance of training programs and recommend enhancements for the succeeding year.

• Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals

These are activities that may not follow a fixed schedule but are important to the Assistant Manager's role:

• Lead or support urgent training requirements, business rollouts, and special learning initiatives based on organizational needs.
• Provide training and operational support during major system/process implementations , including new systems, product launches, process changes, and business transitions.
• Handle escalated concerns involving trainers, learners, Sales/Accounts stakeholders, training schedules, training delivery, or operational readiness.
• Develop or coordinate ad hoc training interventions in response to identified performance or capability gaps.
• Participate in special projects, process improvement initiatives, and cross-functional working groups as assigned by management.
• Support the development, review, and implementation of new training programs, job aids, learning materials, assessments, and certification activities .
• Conduct or facilitate train-the-trainer, calibration, certification, and readiness activities when required.
• Provide on-call or weekend support when critical business or system-related training/operational concerns require immediate assistance.
• Perform root-cause analysis and recommend corrective actions for recurring training or performance issues.
• Support audit, compliance, quality assurance, and documentation requirements related to training operations.
• Provide temporary leadership or operational coverage during trainer/manager absence, organizational transitions, or changes in team structure .
• Perform other related duties and responsibilities that may be assigned by the Training Manager/Senior Manager or Management , consistent with the position's role and level of accountability.