Assistant Manager - Forwarding

Job Description / Key Responsibilities

1. Operations Management

   • Manage and coordinate forwarding and customs operations to ensure efficient, timely, and compliant service delivery.
   • Implement SOPs, work processes, internal controls, and monitor daily operational performance.

2. Customs & Regulatory Compliance

   • Ensure compliance for K1, K2, K3, K8, K9, ZB1, ZB2, barge, DG, and PKFZ shipments.
   • Resolve customs, documentation, audit, and regulatory issues and liaise with Customs, ports, Dagang Net, and relevant authorities.
   • Monitor compliance issues, penalties, and service failures and ensure corrective actions are taken.

3. Business & Customer Support

   • Support business strategies and initiatives to improve service quality, operational efficiency, and profitability.
   • Provide customs and forwarding advice and support quotations, tenders, pricing, and customer solutions.
   • Maintain customer relationships and ensure service delivery meets agreed requirements.

4. Financial & Cost Management

   • Monitor operational costs, budgets, revenue, and profitability.
   • Identify cost-saving opportunities, improve resource utilization, and address financial variances.

5. Performance & Risk Management

   • Monitor KPIs, operational performance, and departmental targets.
   • Identify operational, financial, compliance, and service risks and implement appropriate mitigation and corrective actions.

6. People Management

   • Lead, supervise, and develop the forwarding and customs team.
   • Manage manpower, performance, productivity, competency, training, and employee development.
   • Promote accountability, teamwork, compliance, and continuous improvement.

7. Systems & Process Improvement

   • Oversee operational systems including EDI, Dagang Net, Port VGM, and related platforms.
   • Drive process improvement, digitalization, automation, and cross-functional initiatives to enhance productivity and service reliability.

8. Quality, Audit & Governance

   • Ensure compliance with company policies, procedures, HR guidelines, and ISO 9001 requirements.
   • Coordinate internal and external audits and ensure timely closure of audit findings.
   • Maintain proper records, controls, ethical standards, and good governance.

9. Reporting & Management Support

   • Prepare regular reports on operational, financial, compliance, manpower, and customer performance.
   • Escalate significant issues and provide recommendations to management.
   • Support business planning, expansion, and transformation initiatives, and undertake other duties as assigned by Management.