Assistant Manager, Front Office

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Assistant Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Qualifications

Qualifications:

• Minimum 2 years of hotel front office experience
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Technical Knowledge in Front Office Operations
• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Detail-oriented, organized and very flexible with working extended hours
• Able to work under pressure and independently
• Energetic with positive attitude
• Good interpersonal and communication skills