前厅部副理 Assistant Manager-Front Office

Organization- Grand Hyatt Sanya Haitang Bay Summary 职位同值班经理

• 确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务;
• 确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息;
• 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决;
• 支持大堂的营运，确保进入酒店的所有宾客都受到热烈欢迎;
• 确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。

Job Description :

• Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times;
• Ensures that all Front Office associates are aware of current promotions, policies and other important information;
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
• Support the lobby operations and ensure warm welcome of all guests to the Hotel;
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Qualifications 职位同值班经理

• 确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务;
• 确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息;
• 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决;
• 支持大堂的营运，确保进入酒店的所有宾客都受到热烈欢迎;
• 确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。

Job Description :

• Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times;
• Ensures that all Front Office associates are aware of current promotions, policies and other important information;
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
• Support the lobby operations and ensure warm welcome of all guests to the Hotel;
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.