Assistant Manager, Front Office

Description:

• Have a good knowledge of all systems and standard operating procedures of front office.

  • Oversees and supervises guest arrivals and departures with the front office executive and managers.

  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

  • Provide high level of customer service and maintain a high profile in the day to day front office operations.

  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

  • Facilitate the FOM to prepare monthly and daily revenue report and circulate to all HOD's.

  • Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR.

  • Supervises the management of debtors

• group and individual guest invoicing and cash operations.

  • Integrates and trains employees

• providing support for skills development.

  • Ensures that all front desk employees are well presented (uniforms

• personal hygiene)

• and also punctual.

Qualifications:

• Min diploma in Hospitality management or equivalent.

  • Must be proficient with reservations handling and process and familiar with Opera/Micros system.

  • Excellent communication skills in English (verbal and written).

  • Excellent organization

• interpersonal and leadership skills required along with displaying excellent attention to detail.

  • Ability to observe business etiquette and maintain a professional appearance.

  Send your CV to:
  [email protected]

  Positions are opened to all local and permanent
  residence of Malaysia only.

  Only shortlisted candidates will be contacted.

Education:

Diploma

Years of experience:

3

Number of positions:

1