Assistant Manager, Front Office

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Description

Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.

Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Qualifications and Skills

Degree or Diploma in Hospitality Management or a related field.

Minimum of 4 years’ relevant experience in a similar capacity.

Excellent oral and written English communication skills; fluency in a second language is an advantage.

Willingness to work rotating shifts, weekends, and public holidays.

Well-groomed with strong interpersonal skills to interact effectively with guests, team members, and external partners in a manner that reflects positively on the hotel and brand.

Meticulous, detail-oriented, and reliable with task follow-through.

Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage

Worldwide Hotels currently owns and manages seven hotel brands in Singapore, namely Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel, Hotel 81, Mercure ICON Singapore City Centre and Novotel Singapore on Kitchener. With a current combined total of 41 hotels islandwide and over 8,600 rooms, Worldwide Hotels is Singapore’s leading tourist class hotel group, providing affordable accommodation with an undiscounted experience for travellers visiting Singapore.

Worldwide Hotels’ vision is to be the world’s leading Singapore brand hotel group. Worldwide Hotels has acquired properties in Asia Pacific including Malaysia, Thailand and Australia; with more developments in the pipeline as the Group continues to grow its footprint in the Asia Pacific and beyond.