Assistant Manager, Front Office

Description:

• Supervise the daily Front Office operations to ensure smooth
• efficient
• and guest-focused service delivery.
  • Lead and motivate the Front Office team while ensuring compliance with hotel SOPs
• policies
• and brand standards.
  • Handle guest requests
• feedback
• and service recovery professionally to maximize guest satisfaction.
  • Function as Duty Manager
• overseeing hotel operations and resolving operational issues during assigned shifts.
  • Ensures all opening and closing duties are implemented in accordance with established standards
  • Assists hands-on in the operation during peak periods as required.

Qualifications:

• Minimum 3 - 5 years of experience in the position
  • Good communications in English both speaking and writing
  • Good Managerial and Leadership skill
  • Positive thinking and good in problem solving skills

Education:

Bachelor

Years of experience:

3-5

Number of positions:

1