Assistant Manager - Front Office (Russian Speaker)

Organization- Hyatt Centric Jumeirah Dubai Summary About Hyatt Centric Jumeirah Dubai Hyatt Centric Jumeirah Dubai is a lifestyle hotel designed for modern travelers seeking authentic local experiences. Located in the heart of Dubai, we are dedicated to delivering memorable guest experiences through exceptional service, innovation, and genuine hospitality.

Summary At Hyatt Centric Jumeirah Dubai, we are seeking a dynamic and guest-focused Assistant Manager – Front Office (Russian Speaker) to support the efficient operation of the Front Office department. The successful candidate will assist in leading the Front Office team, ensuring exceptional guest experiences, maintaining Hyatt brand standards, and driving operational excellence while fostering a positive and engaging work environment.

Key Responsibilities

• Assist in managing the day-to-day operations of the Front Office, ensuring efficient and seamless guest service.
• Deliver exceptional guest experiences and ensure all Front Office colleagues uphold Hyatt brand standards.
• Handle guest complaints, inquiries, and service recovery professionally and promptly.
• Assist in greeting, checking in, and coordinating arrangements for VIP, long-stay, and special request guests.
• Monitor arrivals, departures, room allocations, room inventory, and overbooking situations.
• Ensure VIP rooms, special request rooms, and long-stay guest rooms are prepared and pre-blocked in advance.
• Conduct regular inspections of guest rooms and Front Office areas to ensure quality standards are maintained.
• Ensure strict control of room keys, guest records, and data accuracy.
• Assist in maximizing room revenue through upselling, yield management, and inventory control.
• Support forecasting, budgeting, and departmental cost control initiatives.
• Coordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure smooth operations.
• Conduct departmental briefings and support effective communication within the team.
• Supervise, coach, train, and develop Front Office colleagues to enhance performance and engagement.
• Assist in recruitment, onboarding, scheduling, and performance management of Front Office team members.
• Ensure compliance with Hyatt policies, brand standards, safety procedures, and local regulations.
• Respond to guest satisfaction surveys, audits, and operational feedback to drive continuous improvement.
• Act as Manager on Duty and represent the Front Office department in the absence of the Front Office Manager when required.

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3 years of Front Office experience in a hotel environment, including at least 1 year in a supervisory or Assistant Manager role.
• Fluency in Russian and English is required.
• Strong knowledge of Front Office operations, guest relations, room inventory management, and hotel procedures.
• Experience with Opera PMS or a similar property management system preferred.
• Strong leadership, coaching, and team development skills.
• Excellent communication, interpersonal, and guest service abilities.
• Proven problem-solving and conflict-resolution skills.
• Good understanding of revenue management, upselling, and financial controls.
• Strong organizational skills with attention to detail.
• Ability to work effectively in a fast-paced, multicultural environment.
• Knowledge of hotel safety, security, and quality assurance standards.
• Flexibility to work shifts, weekends, and public holidays.
• Previous experience with an international hotel brand is an advantage.