Job Objective:

To provide support for the efficient operation of the salvage outlet while promoting Goodwill’s mission and values. This role ensures a positive shopping experience, oversees store personnel, and fosters a productive, team-oriented environment. Responsibilities include staff supervision, operational efficiency, and compliance with company policies, all while contributing to sales goals and community engagement***.*** This position reports to the Salvage Outlet Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• Salvage Outlet employees.
• Program Participants assigned to the location.

Essential Job Functions:

• Assist in the daily supervision of store employees, ensuring productivity and adherence to policies.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Warmly greet and assist all customers and donors in a friendly and helpful manner, ensuring a positive experience.
• Oversee and assist with the proper loading, unloading, and rotation of merchandise tables.
• Support the timely and proper loading of trailers to optimize efficiency and organization.
• Handle cash transactions accurately and operate the POS system efficiently.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.
• Maintain a clean, safe, and organized shopping and working environment for staff and customers.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Required Education and Skills:

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.
• Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.
• Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software.
• In-depth knowledge of retail operations, including inventory control, merchandise processing, and financial oversight.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.

• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

• Able to effectively and safely use standard office and light industrial equipment.