Assistant Manager, Group Supply Chain

Your Role at CompAsia

As the Asistant Manager of Repair and Refurbishment, you lead the execution of regional repair, refurbishment, sourcing, and logistics operations to deliver high-quality cost-effective services across multiple markets. You will support the development and roll-out of repair programs, SOPs, operational frameworks, and repair capabilities, while partnering with country teams and suppliers to optimize repair efficiency, inventory planning, quality management, and customer experience. You will also oversee performance management, continuous improvement initiatives, supplier governance, and technician capability development to ensure operational excellence and consistent execution across the region.

The ideal candidate is a seasoned operations leader with strong expertise in repair and refurbishment and/or manufacturing ecosystems, capable of driving scalable service operations, operational excellence and continuous improvement across various sites, optimizing supplier and logistics performance, and leading teams to deliver superior customer experience while achieving cost, quality, and compliance objectives.

You possess vast knowledge of mobile device technology and keeps up to date with technological development in this area. You will serve as the regional subject matter expert for repair and refurbishment, championing best practices, setting operational standards, and shaping organizational understanding of repair and refurbishments.

What you will be working on:

• Lead the execution of regional repair, refurbishment, sourcing and logistics strategies to optimize cost, quality, and service performance.
• Partner with country supply chain and retail teams to ensure governance, compliance, and consistent execution across markets.
• Develop and implement repair programs, SOPs, work instructions, costing models, operational frameworks and supporting software.
• Establish and expand retail outlet repair operations, driving operational readiness and service capability.
• Drive the standardization of repair and refurbishment processes, KPIs, and best practices across the region.
• Monitor operational performance, analyze key metrics, and lead continuous improvement and root cause analysis for corrective actions.
• Support country teams in resolving escalations, operational constraints, and complex customer return cases.
• Drive performance optimization in areas of repair efficiency, quality, yield rates, and compliance through close collaboration with country teams.
• Manage regional planning for spare parts, materials, inventory, and logistics to support operational needs.
• Oversee third-party repair operations and suppliers to ensure quality, capacity, and cost-effective service delivery.
• Lead regional improvement projects and develop technician capabilities through training, coaching, and performance management.

Job Requirements & Qualifications

• Bachelor’s Degree in Engineering – Mechatronics / Mechanical / Electrical and Electronics.
• 4-6 years combined experience in manufacturing and supply chain environments with minimum 2 years' experience in electronics manufacturing or repairs.
• Hands-on experience in development and management of SOPs, operational frameworks, new process roll-outs, and performance management systems.
• Hands-on experience in inventory management, logistics coordination, and supplier/vendor/procurement management
• Demonstrated success in driving operational excellence, process standardization, continuous improvement and KPI management.
• Strong analytical, problem-solving, and leadership skills.
• Excellent communication and interpersonal skills.
• Results-oriented and able to work under pressure.
• Self-starter and ability to work strategically, creatively, and collaboratively.