Assistant Manager-HDFC Bank

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Key Responsibilities
Branch Operations Service Delivery
Manage day-to-day branch service desk operations, including cash processing, clearing operations, demand drafts, and general ledger reconciliation.
Process account opening documentation, service requests, locker allocations, and electronic fund transfers (NEFT/RTGS/IMPS).
Deliver high-quality customer service, handling HNI and retail client queries, service requests, and escalations promptly within established turnaround times (TAT).
Cross-Selling Portfolio Growth
Identify financial needs of existing account holders and cross-sell HDFC Bank s core product suit: Savings Current Accounts (CASA), Fixed/Recurring Deposits, Debit/Credit Cards, and Personal/Business Loans.
Support the distribution of third-party products, including Mutual Funds (NISM), Life Insurance, General Insurance, and wealth solutions.
Collaborate with internal relationship teams to meet monthly branch portfolio expansion targets.
Audit, Risk Statutory Compliance
Ensure 100% compliance with internal HDFC Bank operational policies, KYC/AML mandates, and RBI guidelines.
Coordinate internal, statutory, and concurrent branch audits with a target of zero high-risk audit observations.
Maintain complete data accuracy, physical voucher management, and documentation integrity across desk operations.
Team Coordination Administrative Operations
Supervise, support, and guide frontline staff and customer service executives in routine desk operations.
Ensure smooth functionality of branch infrastructure, including cash counting equipment, passbook printers, and self-service kiosks.

Experience 0 - 2 Years Salary 3 Lac To 4 Lac 50 Thousand P.A. Industry Corporate Planning Strategy / Management Consulting Qualification Key Skills Bank Manager Bank Officer Banking Manager Banking Officer Banking Relationship Manager

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