Assistant Manager - HR Operations

Responsibilities:

• Team Management:
• Recruit, hire, and train team of HR Representatives
• Provide ongoing coaching, mentoring, and development to team members.
• Manage performance reviews and evaluations.
• Motivate and inspire the team to achieve high levels of performance
• Operational Management:
• Develop and implement policies, procedures, and standards for the HR Support
• Monitor and analyze key performance indicators (KPIs) to assess department performance.
• Identify areas for improvement and implement changes to enhance efficiency and effectiveness.
• Allocation of Resources based on priorities and peak seasons
• Customer Service:
• Ensure that the HR Support provides exceptional customer service to employees and applicants.
• Develop and implement strategies to improve customer satisfaction.
• Resolve escalated customer complaints and issues.
• Process Improvement:
• Continuously review and improve HR processes and systems.
• Identify opportunities for automation and implement technology solutions.
• Collaborate with other HR departments to streamline processes and reduce redundancies.
• Compliance:
• Ensure compliance with all relevant HR laws and regulations.
• Conduct regular audits and reviews to identify and address compliance risks.
• Strong understanding of HR policies, procedures, and best practices

Skills and Competencies:

• Leadership: Ability to inspire and motivate a team to achieve high performance.
• Strategic thinking: Ability to develop and implement long-term plans and strategies.
• Customer service focus: Commitment to providing excellent customer service.
• Problem-solving: Ability to identify and resolve complex issues effectively.
• Communication skills: Ability to communicate clearly and concisely, both verbally and in writing.
• Proficiency in MS Office applications
• HR Tech Experience preferred.
• Proven experience in project management, preferably in a fast-paced environment
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Strong interpersonal and communication skills, with the ability to work effectively with team members onshore and offshore and stakeholders at all levels

Qualifications:

• Graduation in Business Management is added advantage and Project Management experience is must
• Project Management, Lean/Six Sigma – Added Advantage
• 10+ Years of Relevant Work Experience

Pay: Php68,000.00 - Php85,000.00 per month

Work Location: Hybrid remote in Taguig