Assistant Manager, HR (Total Rewards)

About the role

This position plays a key role in supporting the design, administration, and timely delivery of employee benefits programs. The successful candidate will ensure accuracy, compliance, and efficiency in managing benefits processes, while contributing to fair and competitive practices that enhance employee well being and satisfaction. By maintaining high standards in benefits management and aligning offerings with organizational goals, the role supports talent attraction and retention, fosters engagement, and contributes to the wider success of the company.

RESPONSIBILITIES

Benefits Management

• Manage and deliver employee benefits programs (medical, insurance, flexible benefits, wellness) across all employee groups.
• Partner with brokers and vendors to provide cost effective plans and a smooth employee experience.
• Monitor usage, costs, and feedback to recommend enhancements that keep our benefits competitive and relevant.
• Lead annual benefits reviews and renewals, including proposals, negotiations, and implementation.
• Be the go-to person for employee and union queries on all medical and insurance benefits.
• Support operational processes such as invoice management and system improvements, ensuring compliance with policies and regulations.
• Champion digital tools and AI-driven analytics to improve benefits administration, reporting accuracy, and employee self-service.
• Strengthen compliance and governance by supporting audit remediation, system enhancement initiatives, and operational stabilization efforts.

Compensation Management

• Assist with contract bonus administration, and pay adjustments.
• Contribute to compensation activities such as salary surveys, benchmarking, and data analysis to ensure fair and competitive practices.
• Support governance of compensation policies by preparing reports, ensuring consistency, and aligning practices with company standards.

Recognition & Well-Being

• Lead incentives and wellbeing initiatives such as Long Service Award.
• Administer general fringe benefits programs that complement recognition initiatives.
• Support the design and delivery of recognition frameworks that celebrate employee contributions at both individual and team levels.
• Develop and administer incentive schemes, including performance-based awards, spot awards, and wellness programs, ensuring alignment with organisational KPIs, productivity goals, and retention strategies.

REQUIREMENTS

• Minimum of 6 years' experience in Total Rewards, with a strong focus on Benefits Management.
• Bachelor's Degree in Human Resources, Business Management, or a related discipline.
• Strong communication and interpersonal skills, with the ability to engage effectively across all levels of the organization.
• High attention to detail, a problem-solving mindset, and proven capability to manage multiple priorities simultaneously.
• Resourceful and adaptable, able to multitask and respond promptly to employee queries.
• Independent and self-driven, with the ability to manage work priorities effectively.
• Familiarity with HR systems such as SAP and SuccessFactors will be an added advantage.
• Demonstrated ability to embrace technology, AI, and digital tools to improve HR processes.