ASSISTANT MANAGER – HUMAN RESOURCE & ADMINISTRATION

ROLE SUMMARY

Kaisar Pharmacy is seeking an experienced, hands-on and dependable Assistant Manager – Human Resource & Administration to strengthen our people operations across our headquarters and multiple pharmacy outlets.

The successful candidate will oversee day-to-day HR and administrative functions, including recruitment, employee relations, performance management, payroll coordination, HR compliance and staff development.

This position is suitable for a strong HR generalist who can balance employee needs with business requirements, manage sensitive matters professionally and ensure that HR processes are completed accurately and on time.

KEY RESPONSIBILITIES

• Manage end-to-end recruitment, including job advertisements, candidate screening, interviews, employment offers, onboarding and orientation.
• Maintain accurate employee records, contracts, attendance, leave, medical certificates, overtime and employee information in the HRMS (Info-Tech).
• Coordinate monthly payroll inputs with the Finance Department and ensure all information is accurate and submitted within the payroll cut-off date.
• Manage probation reviews, confirmations, transfers, promotions, resignations, exit clearance and the return of Company property.
• Handle employee grievances, disciplinary matters, absenteeism and workplace conflicts fairly, professionally and confidentially.
• Conduct fact-finding and prepare show-cause letters, warning letters, investigation records and other HR correspondence for management review.
• Coordinate employee performance appraisals, performance improvement plans and follow-up actions.
• Identify training requirements and maintain training plans, attendance records and effectiveness reviews.
• Monitor headcount, vacancies, staff turnover, attendance, overtime, leave and outstanding HR matters across HQ and all outlets.
• Maintain and improve HR policies, standard operating procedures and compliance records.
• Develop, maintain and periodically review the Employee Handbook, ensuring company policies, procedures and employment practices are clearly communicated and compliant with applicable Malaysian employment requirements.
• Ensure HR practices comply with applicable Malaysian employment and statutory requirements.
• Prepare weekly and monthly HR reports for Management, highlighting key workforce issues, risks and recommended corrective actions.
• Supervise and guide the HR and Admin team while working closely with outlet managers and other department heads.
• Oversee general office administration, visitor records, workplace standards, assigned Company assets and vehicle or fuel-use records.
• Carry out other reasonable HR and administrative responsibilities assigned by Management.

JOB REQUIREMENTS

• Diploma or bachelor’s degree in Human Resource Management, Business Administration, Psychology, Law or a related field.
• Minimum five years of relevant HR generalist experience, including at least two years in a supervisory or team-lead role.
• Practical experience in recruitment, employee relations, disciplinary procedures, HR operations, payroll inputs and performance management.
• Working knowledge of Malaysian employment practices and statutory HR requirements.
• Strong written and spoken Bahasa Malaysia and English.
• Proficient in HRMS and Microsoft Office applications.
• High level of integrity, confidentiality and attention to detail.
• Strong judgement with the confidence to manage difficult conversations professionally.
• Able to work independently, priorities multiple responsibilities and meet deadlines in a fast-paced environment.
• Experience supporting a multi-outlet retail, pharmacy or healthcare organization will be an added advantage.

Why Join Us?

• Take on a meaningful management role supporting an established Malaysian community pharmacy network.

• Gain broad exposure across recruitment, employee relations, performance management, compliance and administration.

• Opportunity to strengthen HR systems and make a visible operational impact across HQ and multiple outlets.

• Work in a growth-oriented environment that values accountability, professionalism, teamwork and continuous improvement.

• Send your resume to [email protected]

• Learn more at: www.kaisarpharmacy.com

Step up and lead HR transformation with us.

Job Types: Full-time, Permanent, Contract

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Expected Salary?
• Notice Period?
• Familiar with Info-Tech?
• How many years of HR generalist and supervisory experience do you have?

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person