Assistant Manager, Human Resources

Organization- Andaz Delhi Summary Operational

• Assists in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation.
• Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department.
• Co-ordinates all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees.
• Assists with the co-ordination and administration of employee Performance Development Discussions and succession planning.
• Assists with the administration of employee benefits and salaries.
• Assists with Annual Salary and Benefits Survey, Business Plans, Manning Guide.
• Assists the Security Manager in locker and first aid box inspections.
• Conducts Employee Restaurant Committee Meetings on a periodic basis.
• Counsels employees in career prospects, personal issues, job related issues, grievance, discipline, etc.
• Communicates with labor offices and labor-law specialists, and have a thorough understanding of the local labor law.
• Responsible for all leave administration.
• Assists the Training Manager with Orientation training on job related issues.

People

• Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
• Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.
• Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.
• Supports the implementation of The People Philosophy in every department in the hotel.
• Conducts Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources.
• Assists to oversee the punctuality and appearance of all Human Resources employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Conducts annual Performance Development Discussions with the Human Resources Officer, supporting him / her in their professional development goals.
• Develops the skills and effectiveness of all Human Resources employees through the appropriate training, coaching, and/or mentoring.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Feedback the results of the Employee Engage Survey and ensure that the relevant changes are implemented.

Customer Service

• Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial

• Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximize productivity and minimize unnecessary payroll costs.
• Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports.
• Assists in researching competitive compensation/benefits/incentive packages.
• Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved.

Marketing

• Assists the Director of Human Resources with the compilation and implementation of all employee communications.
• Ensures that all in-house rules and regulations are communicated to employees and implemented.
• Monitors and prepares the Human Resources Calendar.

Other duties

• Is knowledgeable in statutory legislation in employee and industrial relations.
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
• Ensures high standards of personal presentation and grooming.
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations, including local schools, hotel schools and universities.
• Responds to changes in the Human Resources function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.