Assistant Manager - Hybrid Network Services Network Operations

Responsible for managing day to day network operations and maintenance in the respective areas of Telecom Network. This includes- customer change requests, platform uptime, incident management and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements/issue resolution.
• Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
• Performing repair and maintenance and restoring service for optimal customer satisfaction
• The role may be an individual contributor or may lead a small team.

Desired Skill sets

• 6-8 Years of total experience in 24x7 Telecom NOC Operation Support with International clients.
• Should have good exposure in Telecommunications Network Assurance, using ITIL methodology, which is focused on DWDM, FTTn / FTTx , GPON, DSLAM, Enterprise Ethernet technologies.
• Hands on experience on Splitter, Amplifier, TAP, Multiplexers.
• Tool experience: Remedy, Netcool, Service Now, Tableau,
• Ability to analyze network performance insights, triggers and identify issues that need maintenance work
• Good communication skills
• Ability to manage field partners for successful field maintenance execution and validation

Shift
24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM