Assistant Manager Information Technology

Job Responsibilities;

1. Assets and System Management - Information Technology (IT), Toll Collection System (TCS), Traffic Control Surveillance System (TCSS)

• Manage the Toll Collection System (TCS) and the Traffic Control & Surveillance System (TCSS), including CCTV, VMS, Emergency Telephones, AVDS, RFID, and all related equipment along the E22 Highway in compliance with Malaysian Highway Authority (MHA) requirements.
• Plan, implement, and evaluate IT, TCS, and TCSS strategies to ensure optimal performance and reliability.
• Monitor the lifecycle of IT assets, ensuring regular upgrades and compliance with operational standards.
• Advise and recommend innovative solutions, including AI-driven initiatives and emerging technologies across all departments, exploring new approaches to enhance system performance, optimize operational costs, and develop innovative strategies to generate revenue opportunities.
• Oversee daily operations, monitoring, and maintenance of Toll Collection System (TCS) and Traffic Control & Surveillance System (TCSS) to ensure high availability, reliability, and traffic monitoring.
• Coordinate with vendors, System Integrators (SI), and internal teams to resolve system issues, implement upgrades, and ensure compliance with regulatory and concession requirements.
• Ensure seamless integration between TCS, TCSS, and IT infrastructure to support uninterrupted tolling operations.
• Establish preventive maintenance schedules, monitor system performance, and prepare downtime/incident reports with corrective actions.
• Conduct system audits and verifications to safeguard toll data integrity, financial accuracy, and operational efficiency.
• Develop subordinates through coaching and mentoring with user training, SOP, and technical support to toll operations and traffic monitoring staff for smooth system utilization.
• Oversee disaster recovery (DRP), backup solutions, and failover systems.

2. Maintenance Management

• Develop and implement maintenance schedules for IT, TCS, and TCSS to ensure optimal performance.
• Coordinate troubleshooting and ensure timely resolution of technical issues.
• Liaise with external vendors for system repairs and upgrades.

3. Contract Management

• Administer and oversee IT, TCS, and TCSS-related procurement and contracts to ensure compliance with policies.
• Evaluate vendor proposals, negotiate terms and monitor contract performance.
• Ensure timely renewal and compliance with contractual obligations.

4. Budgetary Management

• Manage the annual IT, TCS, and TCSS budget, ensuring cost-effective utilization of resources.
• Monitor and control expenditures to align with organizational financial goals.
• Prepare budget proposals for system upgrades, projects and other IT, TCS and TCSS initiatives.

5. Liaison

• Act as the primary point of contact regarding IT operations.
• Collaborate with other departments to identify and fulfill IT needs.
• Coordinate with regulatory authorities and ensure compliance with Malaysian Highway Authority (MHA) applicable standards.

6. Standard Operating Procedures (SOP) & Policies

• Implement and maintain cybersecurity measures to protect company and traffic data with National Cyber Security Agency (NACSA) and National Critical Information Infrastructures (NCII) applicable standards.
• Develop and maintain IT, TCS, TCSS policies, procedures and best practices.
• Conduct regular reviews and updates of IT, TCS and TCSS-related policies.

7. Generation Reports

• Prepare and formalize comprehensive reports on IT, TCS and TCSS system performance, maintenance and project progress (if required).
• Prepare and present reports to Head of Department (HODs) as required.

Job Requirements;

• Minimum Qualification: Recognised Bachelor's Degree in Information Technology or Computer Science or equivalent with appropriate discipline.
• Minimum Years of Experience: Minimum five (5) years of relevant experience in handling IT infrastructure or ICT within a similar industry.
• Certification / Licences: Professional certifications in IT.

Special Skills;

• Strong knowledge of IT infrastructure, TCS and TCSS.
• Proficiency in hardware and software management of IT infrastructure, Toll Collection System (TCS), Traffic Control & Surveillance System (TCSS).
• Familiarity with procurement and contract management.
• Strong leadership and team management abilities.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Competency;

• Problem solving and decision making; analyze problems, create effective solutions, and exercise good judgement.
• Excellent communication skills.
• Resourcefulness.