Assistant Manager - Information Technology

Key Deliverables (Essentialfunctions & Responsibilities of the Job) :

Vendor & Service Management

• Manage relationships with IT vendors, OEMs, service providers, and system integrators.
• Monitor vendor performance and ensure adherence to SLAs and contractual commitments.
• Conduct periodic vendor reviews and drive continuous service improvements.
• Coordinate renewals, upgrades, support escalations, and contract negotiations.

Procurement & Commercial Operations

• Manage end-to-end IT procurement processes including RFPs, RFQs, Purchase Requisitions (PRs), and Purchase Orders (POs).
• Coordinate vendor evaluations, commercial comparisons, and approval workflows.
• Ensure compliance with procurement policies and budget approvals.
• Track order fulfilment and delivery commitments.

Budgeting & Finance Coordination

• Monitor IT CAPEX and OPEX budgets.
• Track expenditure against approved budgets and provide periodic reports.
• Coordinate invoice processing, payment follow-ups, and vendor reconciliations with finance teams.
• Support annual budgeting, forecasting, and financial planning activities.

Contract & License Management

• Maintain IT contracts, AMCs, subscriptions, SaaS agreements, and software licenses.
• Track contract renewal schedules and ensure timely renewals.
• Support commercial negotiations and compliance management.
• Maintain accurate documentation for audits and governance reviews.

Corporate Office IT Support

• Ensure smooth operation of IT infrastructure and end-user services at the corporate office.
• Coordinate support for laptops, desktops, printers, meeting room systems, and collaboration tools.
• Manage user escalations and ensure timely issue resolution.

Microsoft 365 Administration

• Coordinate administration of Microsoft 365 services, including, Outlook, Teams, OneDrive, SharePoint, and related applications.
• Manage user provisioning, access management, mailbox administration, and license allocation.
• Coordinate with Microsoft partners and support teams for issue resolution and service enhancement.

Network & Infrastructure Coordination

• Support management of LAN, WAN, Wi-Fi, VPN, internet connectivity, and network service providers.
• Coordinate infrastructure upgrades and implementation activities across office and remote locations.
• Ensure network documentation and configuration records are maintained.

Information Security & Compliance

• Support implementation of cybersecurity controls, policies, and best practices.
• Coordinate vulnerability remediation, security assessments, and compliance activities.
• Assist in audit preparedness and security governance initiatives.

Stakeholder Management

• Collaborate with Finance, HR, Facilities, Operations, Retail, and external service providers.
• Provide status updates, MIS reports, and dashboards to management.
• Ensure effective communication and alignment across all stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.