Assistant Manager, Information Technology (End User Computing)

As a team member, you are responsible for:

• Provide IT systems, office automation, and end-user device deployment and support across properties and offices within the Asia region.
• Perform OS deployment, installation, troubleshooting, configuration, and reconfiguration across Windows, macOS, iOS, and Android environments.
• Provide technical support for Microsoft Office Suite and other company-endorsed desktop and mobile applications.
• Manage and maintain IT assets and inventory across the region, including software licenses, printers, desktops, laptops, mobile devices, and other IT equipment.
• Administer user accounts, permissions, and access rights across Active Directory, email systems, and other business applications and systems used across Asia properties.
• Take ownership of reported IT issues and see them through to resolution. Research, diagnosis, troubleshoot, and identify appropriate solutions while providing timely and accurate updates to users.
• Manage incidents and service requests using IT Service Management (ITSM) tools. Familiarity with platforms such as Freshservice, ServiceNow, or similar ITSM solutions will be an added advantage.
• Follow standard escalation procedures for unresolved issues and coordinate with appropriate internal IT teams to ensure timely resolution.
• Ensure accurate documentation, tracking, and closure of all incidents and service requests. Prepare timely reports and contribute to the IT knowledge base through technical notes, procedures, and knowledge articles.
• Liaise and coordinate with external IT vendors and service providers to resolve technical issues, manage services, and ensure agreed service levels are met.
• Provide IT support across multiple countries and locations within Asia, working effectively with regional stakeholders and local teams.
• Support IT projects, system rollouts, and other technology initiatives across the Asia region as required.
• Perform any other duties and responsibilities as assigned by the management.

About you

• Possess a bachelor degree or diploma in Computer Science, Computer Technology or the equivalent with 5 years of experience in a similar capacity.
• Proven hands-on experience of technical support, IT support or as a technical engineer.
• Strong problem-solving skills, excellent client-facing skills, and keen attention to details would be an added advantage.
• Must have a dynamic, outgoing personality, be a good team player who demonstrates a pleasant and cheerful appearance.
• Good communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity. Be able to understand end users’ pressure and to support them in a constructive way.
• Ability to clearly explain complex technical issues to non-technical people