Assistant Manager -Inside Sales

Assistant Manager – Inside Sales

Experience: 3–6 years

Location: Andheri

Industry: international BPO

Shift: US Shift / Flexible as per business requirements

Job Summary

We are looking for a highly motivated and result-oriented Assistant Manager – Inside Sales to lead our inside sales function with a strong focus on US clients and international markets . The ideal candidate should have excellent communication skills, experience in lead generation and outbound sales , and the ability to manage and motivate a sales team to consistently achieve business targets.

Key Responsibilities

• Manage and drive the Inside Sales team to achieve monthly and quarterly revenue and lead-generation targets.
• Handle US-based clients/prospects and develop strong professional relationships with international customers.
• Generate qualified leads through cold calling, email campaigns, LinkedIn, databases, and other outbound channels .
• Manage the complete lead-generation and inside-sales cycle, from prospecting and qualification to appointment setting/conversion.
• Set individual and team targets, track performance, and ensure achievement of defined KPIs.
• Monitor daily sales activities, call volumes, lead quality, conversions, and pipeline performance.
• Coach, mentor, and motivate team members to improve productivity and sales performance.
• Conduct regular team meetings, performance reviews, and one-on-one feedback sessions.
• Work closely with the sales and business development teams to maintain a healthy sales pipeline.
• Prepare and present regular reports on team performance, lead generation, conversions, and revenue.
• Understand US market requirements and maintain a strong customer-centric approach.
• Ensure high standards of professional communication, follow-up, and customer engagement .
• Identify opportunities for process improvement and implement effective sales strategies.

Desired Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• 3–6 years of experience in Inside Sales / B2B Sales / Lead Generation , preferably with international exposure.
• Experience handling US clients or international markets is highly preferred.
• Proven experience in team handling and target-driven sales environments .
• Excellent verbal and written communication skills , with strong English proficiency.
• Strong interpersonal, negotiation, persuasion, and relationship-management skills.
• Comfortable working in US time zones/shifts .
• Strong analytical and problem-solving abilities.
• Proficiency in CRM tools, MS Excel, and sales reporting.
• Ability to work under pressure and consistently meet or exceed targets.
• Self-motivated, energetic, and highly customer-focused.

Key Performance Indicators (KPIs)

• Lead generation and qualification
• Sales conversion rate
• Monthly/quarterly revenue achievement
• Team target achievement
• Call and activity metrics
• Pipeline growth and quality
• Client engagement and retention
• Individual team productivity