Assistant Manager - IT (Application)

About the role

Responsible for overseeing, maintaining and supporting the organization's Enterprise Resource Planning (ERP) and e-invoicing middleware application.

Key responsibilities

• Participate in IT transformation, digitalization, automation and manufacturing technology projects.
• Understand users’ business processes, challenges and requirements and translate them into practical IT solutions.
• Assist in project planning, implementation, testing, documentation and post-implementation support.
• Drive the automation and standardization of repetitive IT processes.
• Liaise with external support vendors to troubleshoot and resolve issues related to ERP and e-invoicing applications.
• Assist in the rollout of new ERP projects, ensuring smooth integration and adherence to project timelines.
• Collaborate with external vendors to diagnose and resolve complex application-related issues and implement enhancements.
• Assist the IT Manager in managing and overseeing daily IT operations.
• Provide end-user support for ERP and e-invoicing applications, resolving issues as they arise.
• Handle the creation and modification of reports requested by end users.

What we're looking for

• Bachelor’s Degree, Postgraduate Diploma or Professional Degree in Computer Science, Information Technology or an equivalent field.
• At least 5–8 years of hands-on experience in deploying, managing and supporting ERP application modules (e.g., Finance, Distribution, Manufacturing, etc.).
• Experience with ERP and e-invoicing applications.
• Familiarity with Microsoft Office applications, such as Excel, Word, PowerPoint and Power BI.
• Experience working in an end-user environment and providing end-user support.
• Highly motivated, innovative, self-disciplined and capable of delivering results under tight schedules.
• Ability to manage multiple projects and deliver results in a fast-paced environment.
• Willing to learn and able to think outside the box.