Assistant Manager - IT

Responsibilities

• Provide L1/L2 support for hospital applications (Medics HIS, Akhil HIS).
• Troubleshoot application issues and ensure timely resolution within SLA.
• Act as the single point of contact for application-related queries.
• Create and manage user roles, access, and permissions.
• Conduct end-user training sessions for doctors, nurses, and admin staff.
• Prepare user manuals and SOPs.
• Coordinate with application vendors for: Bug fixes, Enhancements, Version upgrades, Track and follow up on open tickets/issues.
• Assist business team in generating reports and dashboards from applications.
• Support data validation and data integrity checks.
• Perform UAT (User Acceptance Testing) for new features in HIS/integration layers.
• Support deployment of patches and upgrades.
• Validate integrations (e.g., Oracle, lab systems, billing interfaces).

Technical Skills

• Knowledge of Hospital Information Systems (HIS) (e.g., Medics, Cerner, etc.)
• Basic SQL knowledge (queries, data validation)
• Understanding of application workflows and integrations
• Familiarity with ticketing tools

Functional Skills

• Strong troubleshooting and problem-solving
• Good understanding of hospital operations
• Ability to handle multiple stakeholders