Assistant Manager, IT

Responsibilities:

Team Leadership & Management

• Lead and supervise a small team of network administrators and support staff
• Allocate tasks, monitor performance, and ensure service delivery standards are met
• Provide technical guidance, coaching, and mentorship to team members
• Foster a collaborative and high-performance team culture

Network Operations & Maintenance

• Oversee the day-to-day performance, availability, and security of the corporate network between our Shenzhen and Hong Kong offices
• Direct the installation, configuration, patching, and troubleshooting of network hardware and related systems
• Coordinate equipment relocation and hardware component replacements as required
• Be able to identify current issues and advise on improvements to the network

Infrastructure Projects & Security

• Plan and drive new network infrastructure projects from inception to completion
• Lead the rollout of network security solutions and ensure compliance with internal policies
• Collaborate with vendors, internal stakeholders, and external partners to deliver IT initiatives effectively

Resource & Vendor Management

• Manage team resources, work schedules, and task prioritisation to meet operational needs
• Evaluate and recommend new technologies, tools, and solutions to enhance network performance and security
• Liaise with external vendors and service providers to negotiate contracts, review service levels, and resolve technical issues

End-User Support Oversight

• Ensure the team provides timely and effective first-level support for Microsoft 365 services and Adobe Creative Suite
• Resolve complex user issues related to account access, file sharing, and application performance

System Administration

• Oversee the installation and configuration of system software and hardware
• Manage office-wide system upgrades and network hardware refresh cycles

Monitoring & Documentation

• Monitor network performance proactively and respond to critical alerts
• Review security event logs and ensure proper administrative controls are in place
• Maintain and improve technical documentation, including network diagrams, setup guides, inventory records, and troubleshooting manuals

On-Call Support

• Respond to urgent technical requests and perform troubleshooting outside standard working hours
• Ensure team members are available on rotation for after-hours support when required

Requirements:

• Bachelor's degree or above in Information Technology, Computer Science, Network Engineering, Cyber Security, or a related discipline
• Minimum 5 years or more of relevant experience in network infrastructure implementation and operations
• At least 2 years in a supervisory or team lead capacity
• Strong knowledge of Microsoft environments, including Active Directory (AD) , Group Policy, and Windows 10 workstations.
• In-depth knowledge of network protocols and technologies, including TCP/IP, LAN/WAN, DHCP, DNS, SD-WAN, MPLS and VPN
• Hands-on experience managing routers and switches from brands such as Ubiquiti, Cisco, Linksys  etc.
• Practical experience with firewall platforms including Watchguard, Fortinet, or Checkpoint
• Practical in-depth experience with Synology NAS platforms and VMWare
• Familiarity with Artificial Intelligence technologies is an advantage
• Proven ability to lead, motivate, and develop a small technical team
• Strong resource management and task prioritisation skills
• High sense of responsibility, self-discipline, and ownership of work
• Management mindset with the ability to think strategically and make sound decisions under pressure
• Excellent interpersonal, communication, and stakeholder management skills
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)
• Willing to travel to the PRC

Benefits:

• Competitive Salary and Performance Bonus
• Overtime Allowance
• Shift Allowance
• Annual Leave 15-18 days
• Birthday Leave
• Marriage Leave
• Full Pay Sick Leave
• Compensation Leave
• Medical and Dental Benefits
• 5-day work week
• Flexible Schedule
• Inclusive & Friendly Work Environment
• Diverse, Inclusive & Supportive Culture

We offer excellent career development opportunities, attractive remuneration and benefits to the right candidate. Interested parties please send your detailed resume including present salary and expected salary to us by clicking “APPLY NOW” for job application. To learn more about us, please visit our website: www.orangefinprinting.com

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