Assistant Manager - IT

Role & responsibilities

• Take care of day to day Network, WAN /LAN/ VPN (SSL, IPSEC, PPTP, TCP/IP, and DNS), DHCP, and UDP related calls.
• Good practical knowledge of (LAN & WAN) component (Switches, router & firewall) with real time support.
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Maximising network performance through ongoing monitoring and troubleshooting
• Updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders
• Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).
• MPLS network and Wireless (Plan deployment and operation).
• Solid understanding of Network Administration, including users, permissions, Client/Server networks, login authentication, SNMP, Network Admin. Software, etc.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment;
• Defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Excellent analysis, trouble shooting, and communications skills
• Ability to provide detailed case notes according to internal procedures and standards of quality,
• Video conferencing arranging for senior management.

Preferred candidate profile

• Qualification: Graduate

• Experience: Min 5 Years

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP,

• SNMP, FTP, TFTP, Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

• Cisco switches Spanning Tree, Virtual- Chassis, Aggregated Interfaces, Access list, VRRP, Port security

• Manage and troubleshoot on FortiGate firewall (ipv4 policies, Security profile and VPN setup)

• Cisco routers and firewalls and switches NAT, VPN (Site to site and RA).

• HPE routers and firewalls and switches NAT, VPN (Site to site and RA).

• Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w., IPSEC VPN/SSL-VPN/NAT/GRE/

• FortiGate FW/GW Configure Firewall polices

• Routing protocols Static, Policy based routing, OSPF, BGP.

• Network Monitoring/Diagnostic tools: - Net flow / SFLOW, Wireshark, MRTG, SNMP NTP etc.

• Desirable: - Any web filtering tool experience.

• Hands on experience on Routers, firewall, L3 and Access Switches

• CCNA certified.

• Microsoft certified ( MCSC / MCSA ).

• Good understanding of Active Directory, Win Server, IIS, SQL, and Web services in a high availability environment.

Soft Skills:

• Thorough knowledge of troubleshooting remote access issues

• Excellent communication skills, (active listening skills)

• Able to articulate and speak with clear voice

• Diplomatic and must have interpersonal skills

• Able to understand the businesss objectives

• Must have empathy with end users

• Team player

• Professional code of conduct

• Must have a good understanding of the organization

• Must have basic technical knowledge of all technology used for the business processes.

• Good writing techniques (English)

• Good phone techniques (English)

Other information:

Work Mode: Work from Office

Shift: US Shift

Working days: 5 days