ASSISTANT MANAGER, IT

About the role

Lead and oversee the day-to-day IT operations across corporate offices, batching plants, and operational sites. This role encompasses IT operations and support, ERP implementation and digital transformation, IT infrastructure and operational technology, cybersecurity and governance, and budget management.

Key responsibilities

• Supervise IT support personnel in delivering software, hardware, network, and end-user support services
• Ensure timely resolution of IT incidents, service requests, and operational issues
• Provide onsite support and consultation to batching plants and operational locations as required
• Support ERP implementation, system enhancements, and business process transformation initiatives across the organization
• Support integration between ERP and batching plant systems, dispatch systems, Microsoft 365
• Work with key users to execute test scenarios and validate business processes
• Ensure ongoing support for business users and batching plant operations
• Monitor the performance and availability of IT and operational technology systems supporting batching plant operations
• Perform regular IT security reviews, audits, and log monitoring activities
• Ensure compliance with internal policies, regulatory requirements, and audit recommendations

About you

• Support the IT Manager throughout the ERP implementation lifecycle
• Support the IT Manager in risk assessments, mitigation planning, disaster recovery planning, and audit preparation activities
• Promote cybersecurity awareness and security best practices across the organization
• Monitor IT operational expenditures and ensure spending remains within approved budgets
• Assist in preparing annual IT budgets, forecasts, and cost optimization initiatives

Job Requirements

• Candidate must possess at least a degree in information technology or computer science, or related field.
• At least 5 years of experience in IT field.
• Previous experience of leading an operations management team within an IT capacity.
• Proven knowledge and technical expertise in IT systems, hardware and software
• Strong communication skills and ability to build and maintain productive relationships with internal and internal stakeholders, subordinates, peers and senior management
• Facilitation and project management skills.
• Effective people management skills.