Assistant Manager - IT

Responsibilities

Business Applications

• Support and coordinate business applications such as SAP, MES, PLM, and other plant systems.

• Work closely with business users and application partners to resolve issues and implement improvements.

• Ensure smooth operation and availability of applications to support business processes.

• Manage user access, application changes, and audit-related activities.

IT & OT Cybersecurity

• Ensure compliance with IT and OT cybersecurity policies and guidelines.

• Coordinate cybersecurity assessments, audits, and closure of security observations.

• Monitor and support resolution of cybersecurity incidents and risks.

• Assist in securing critical manufacturing and business systems.

Partner & Vendor Management

• Coordinate with application, infrastructure, cybersecurity, and telecom partners.

• Monitor service quality and ensure timely resolution of issues.

• Conduct regular reviews and follow up on pending action items.

• Support contract renewals, procurement, and service improvements.

Telecom Services Management

• Manage telecom services such as mobile connectivity, internet links, leased lines, and IBS solutions.

• Coordinate with service providers to resolve connectivity issues and improve service quality.

• Ensure reliable communication services across all plant locations.

Server & Data Center Management

• Oversee server and data center operations to ensure stable and secure services.

• Coordinate backups, patching, upgrades, and disaster recovery activities.

• Monitor infrastructure health and support capacity planning initiatives.

Compliance & Audit Support

• Support internal and external audits, cybersecurity reviews, and compliance activities.

• Ensure adherence to IT policies, SOPs, and governance requirements.

• Track audit observations and ensure timely closure of action items.

Service Continuity

• Ensure uninterrupted availability of critical business applications and IT services.

• Coordinate incident, problem, and change management activities.

• Support disaster recovery and business continuity initiatives.

Digital & Continuous Improvement

• Support digital transformation and smart manufacturing initiatives.

• Identify opportunities for automation and process improvements.

• Work with business teams to enhance system effectiveness and operational efficiency.

Qualifications

B.E./B.Tech in IT, Computer Science, Electronics, or a related field with 3-5 years of experience in business applications, IT operations, IT/OT cybersecurity, vendor management, infrastructure support, and governance activities. Experience in a manufacturing environment and exposure to SAP/MES applications will be preferred.