Assistant Manager (IT Collaboration Team, Public sector)

Our client is a statutory body owning a Pension Platform in Hong Kong. As a result of expansion, they are looking for Assistant Manager – IT to join the team.

Responsibilities:

-Oversee the administration, configuration, and lifecycle management of collaboration tools (e.g., Microsoft 365, Teams, SharePoint, OneDrive, Zoom, Slack).

-Ensure platform reliability, security, compliance, and alignment with corporate IT policies.

-Coordinate with vendors and internal infrastructure teams for upgrades, integrations, and issue resolution.

-Lead a small team providing support for collaboration platforms.

-Establish support standards, SLAs, and escalation procedures.

-Analyse recurring issues and implement long-term fixes or training interventions.

-Develop and deliver training programs, onboarding materials, and best-practice guides.

-Partner with other departments to drive adoption of new features and digital ways of working.

-Lead change-management initiatives for new collaboration technologies or major updates.

-Implement governance frameworks for Teams/SharePoint site creation, data retention, access control, and content lifecycle.

Requirements:

-A recognized diploma preferably in Computer Science or Information Technology, or equivalent; AND five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and Mathematics in the HKCEE, or equivalent

-At least 5 years of solid hands-on experience in IT collaboration support, meeting room support, VIP support (Director grade or above) and data centre operation of which 2 years must be in similar post and in a comparable capacity with supervisory experience

-Have strong experience in managing IT infrastructure, service delivery, and operational processes

-Familiar with the latest workplace technologies such as prompt writing skill, virtualization, and mobile device management

-Familiar with ITIL or similar IT service management frameworks is preferred

-Have excellent leadership, organizational, and problem-solving skills;