Assistant Manager - IT Demand Management

Key Responsibilities Change and Release Control

• Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact
• Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, ensuring informed decision-making for both changes and releases, with clear accountability and approval outcomes
• Own and maintain the Change & Release Calendar, ensuring alignment between planned changes, release windows, blackout periods, and business-critical events to minimize service disruption
• Plan, coordinate, and govern software and infrastructure releases across environments (DEV, SIT, UAT, PROD), ensuring readiness, approvals, and adherence to agreed release windows
• Ensure all Changes and releases meet Change and release readiness criteria, including testing evidence, rollback plans, risk assessments, security approvals, and business sign-off prior to production deployment
• Maintain accurate and auditable change and release documentation, including requests, approvals, release notes, implementation steps, rollback procedures, and post-release outcomes
• Monitor and analyze Change & Release Management KPIs (e.g., change success rate, emergency changes, release failure rate, rollback frequency), identifying trends, risks, and opportunities for continuous improvement
• Conduct and govern Post-Implementation Reviews (PIRs) for changes and releases, ensuring lessons learned are captured, corrective actions are tracked, and systemic issues are addressed
• Support internal and external audits related to IT Change and Release Management by providing evidence, process compliance, and improvement actions
• Work closely with IT operations, development teams, business units, cybersecurity, QA, and third-party vendors to coordinate change and release activities end-to-end
• Provide clear, timely communication on change and release status, risks, dependencies, and impact assessments to all relevant stakeholders, including management and business owners
• Enforce adherence to Change & Release Management policies, standards, and governance frameworks, ensuring alignment with ITIL best practices and organizational controls

IT Demand Management:

• overseeing and coordinating the demand management process
• works with business relationship managers, service portfolio managers, service level managers, and other stakeholders to understand the current and future demand for IT services,
• plan and implement appropriate strategies to manage and influence the demand
• identifies and resolves any issues or risks that may affect the service delivery
• Aligning IT strategy with business strategy and goals for long term planning Delegating authority to teams
• communicating and updating the process owning and configuring the tools or templates to support the process
• 7-ensuring that the process runs smoothly
• 9- facilitate the demand management meetings and events
• 9-work with the requestors to prepare the deliverables needed
• 10-capture the dispositions of the demand items and ensure they move into their next phase based on those outcomes

Requirements Education

• Bachelor's degree in Information Technology, Computer Science, Information System or a related field

Experience

• Between 5+ years of experience in in IT Change Management, IT Change & Release Management, or IT Service Management roles

Certifications

• ITIL Foundation certification

Technical Skills

• Excellent communication, negotiation, and presentation skills
• Highly organized with excellent time management skills
• Strong understanding of IT infrastructure, enterprise applications, and cloud environments
• Practical knowledge of Agile, DevOps, and CI/CD pipelines, and how governance integrates with them
• Ability to assess technical risks without being execution-level technical