Assistant Manager IT - Network Support

Position Purpose

Maintain and monitor the computer systems and networks by providing support in solving complex technical issues to ensure smooth working of all systems.

Job Description

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems and networks and resolve issues with software or hardware.
• Maintain procedures and reports that provide technical support.
• Analyze records and logs to spot underlying trends and potential issues.
• Provide support during the implementation of new solutions/applications.
• Establish accounts for new users and assist with password or login problems.
• Participate in team meetings to provide insight into technical requirements in a timely manner to service issues and requests.
• Train end-users how to setup and use new business support system.
• Backup and restore data files and systems.
• Manage the ticketing system/help desk to ensure user needs are met by the IT team.
• Manage inventory and track IT assets used by the organization.
• Collaborate with team members across all departments to provide technical support.

Experience and Qualification

• Bachelors in Computer Science / IT.
• 02 to 04 years of experience in IT technical support role.

Specific Requirements

• Knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems.
• Proficient use of IT skills, including familiarity with call center software.
• Analytical skills to study problems and identify solutions.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Preferred Certifications: CCNA, MCSE, Azure Administrator