Assistant Manager - IT Operations & Infrastructure

Senior Server Engineer – IT Operations & Infrastructure

Purpose of Role:

Provide L3 support and technical ownership for servers (Windows & Linux), SAN/storage (HPE), virtualization (VMware/KVM) and cloud (AWS) platforms. Lead project upgrades, migrations and technology refreshes.

Key Responsibilities:

• Administer Windows Server & Linux environments at enterprise scale.

• VMware ESXi/vSphere administration including all cluster/HA/DR features; KVM administration for Linux virtualization.

• Storage (HPE SAN) management: LUN provisioning, SAN zoning, capacity monitoring and performance tuning.

• AWS administration: resource provisioning (EC2, S3, IAM), security controls & resource optimization.

• Manage security: patch management, OS & hypervisor hardening, vulnerability/PT remediation per Pentest findings.

• Backups & DR: manage NetBackup/Commvault or Veeam schedules, validate restores, execute DR tests.

• Plan & execute infrastructure upgrades, migrations, and technology refresh initiatives.

• Author documentation: HLD/LLD, SOP, runbooks; assist audit & compliance (SOX, PCI, ISO 27001 as applicable).

• Mentor junior engineers; coordinate with OEM (VMware, HPE, AWS) and 3rd-party service partners.

Required Experience & Skills:

• 4–8 years in enterprise server & storage environments, VMware VCP 6.x/7.x, AWS (Associate level experience), strong scripting (PowerShell/Shell).

• Deep knowledge of SAN/LUN management on HPE systems, VMware cluster design, Windows/Linux patching.

• Experience in backup software and cloud security domains.

• Troubleshooting / RCA skills for complex multi-tier applications.

Preferred Certifications & Qualifications:

• VMware VCP or VCAP

• AWS Certified Solutions Architect / SysOps Administrator (Associate)

• RHCSA/RHCE or Microsoft MCSA/MCSE

• ITIL Foundation

Competencies:

• Strong analytical & problem-solving skills

• Leadership & mentoring ability

• Effective communication across teams

• Ownership-driven attitude

Reporting Relationships:

Reports to Server Team Lead; provides technical guidance to Server Engineers.

Required Skills

• it operations
• system administration
• infrastructure operations
• server management
• windows
• linux
• virtualization
• vmware
• storage management
• aws cloud
• disaster recovery
• backup management