Assistant Manager - IT Operations & Infrastructure

Job Title: L2 Backup Engineer Veeam Commvault
Experience

3- 8 years in backup, storage, and data protection technologies

Role Summary

The L2 Backup Engineer is responsible for supporting and managing enterprise backup environments using Veeam and Commvault. The role includes handling L2 incidents, troubleshooting backup and restore issues, ensuring data availability, and supporting disaster recovery processes across on-prem and cloud environments.

Key Responsibilities

• Provide L2 support for backup incidents, service requests, and escalations from L1 teams
• Monitor and manage daily backup jobs across Veeam and Commvault platforms
• Troubleshoot backup failures, job errors, performance issues, and restore failures
• Perform backup and restore operations for virtual machines, databases, and file systems
• Manage backup policies, schedules, retention, and replication configurations
• Support Disaster Recovery (DR) drills and ensure adherence to RPO/RTO objectives
• Conduct root cause analysis (RCA) and implement preventive measures
• Perform health checks, patching, and upgrades of backup infrastructure
• Coordinate with L3 teams and vendors for major incidents and problem management
• Maintain SOPs, runbooks, and operational documentation
• Ensure compliance with security, audit, and data retention policies

Technical Skills Required
Core Backup Skills

• Hands-on experience with:
  • Veeam Backup Replication
  • Commvault (CommCell, Media Agent, Libraries)
• Strong understanding of:
  • Backup types (Full, Incremental, Differential)
  • Retention policies and lifecycle management
  • RPO, RTO, and DR strategies

Infrastructure Platform Knowledge

• Virtualization: VMware / Hyper-V
• Operating Systems: Windows basic Linux
• Storage: SAN, NAS, Disk, Tape Libraries
• Networking fundamentals (firewall, ports, connectivity)