Assistant Manager, IT Services

Key Responsibilities:

1. IT Compliance:

   • Ensure the company adheres to relevant IT regulatory and compliance standards.
   • Conduct regular audits, maintain documentation, and provide reports to stakeholders.
   • Assist in developing and implementing IT policies and procedures.

2. Technical Support:

   • Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues.
   • Troubleshoot and resolve incidents, escalating complex issues when necessary.

3. Backup IT Infrastructure Management:

   • Serve as a backup to the IT Infrastructure Manager for managing and maintaining IT infrastructure.
   • Ensure proper data backups and disaster recovery processes are in place.

4. Microsoft Office 365 Administration:

   • Manage and maintain the Office 365 environment, including user accounts, email, SharePoint, and Teams.
   • Monitor system performance and ensure availability and security of services.

5. CCTV and Card Access Systems:

   • Provide support for the company’s CCTV and card access systems.
   • Troubleshoot and resolve issues, ensuring the systems function effectively.

6. User Training and Support:

   • Conduct small IT demos and training sessions for employees to enhance their technical proficiency.
   • Develop user guides and provide ad-hoc training as needed.

7. General IT Support:

   • Assist with IT asset management, including procurement, deployment, and maintenance.
   • Participate in IT projects and collaborate with team members to meet departmental goals.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience:

  • Minimum 3 years of experience in IT service support or a related role.
  • Hands-on experience with Microsoft Office 365 administration.

• Technical Skills:

  • Strong knowledge of IT compliance and regulatory requirements.
  • Proficiency in managing CCTV and card access systems.
  • Familiarity with IT infrastructure components, including networks and servers.

• Soft Skills:

  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills to work effectively with end-users and stakeholders.
  • Ability to deliver training and presentations to non-technical audiences.

• Certifications:

  • Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are an advantage.