Assistant Manager - Lab Operations

1. Laboratory Operations

• Manage daily laboratory operations and workflow across all assigned sections.
• Ensure timely processing, analysis, validation, and reporting of diagnostic samples.
• Monitor turnaround time (TAT) and take corrective action when targets are not achieved.
• Ensure proper sample collection, identification, transportation, processing, storage, and disposal.
• Coordinate with clinicians, phlebotomy, reception, and other departments to resolve operational issues.

2. Quality Management

• Implement and maintain laboratory quality management systems.
• Ensure adherence to SOPs, quality control procedures, and applicable regulatory requirements.
• Monitor internal quality control (IQC) and external quality assurance/proficiency-testing activities.
• Investigate non-conformities, complaints, errors, and quality incidents and implement CAPA.
• Support laboratory accreditation and inspection requirements, including documentation and audit readiness.

3. Staff Management

• Supervise, train, and evaluate laboratory technicians, phlebotomists, and support staff.
• Prepare duty rosters and ensure adequate staffing for all shifts.
• Conduct training and competency assessments.
• Promote discipline, teamwork, professional conduct, and continuous improvement.
• Identify staffing and training requirements and communicate them to management.

4. Equipment & Inventory

• Ensure proper operation, maintenance, calibration, and servicing of laboratory equipment.
• Coordinate preventive maintenance and breakdown resolution.
• Monitor inventory of reagents, consumables, PPE, and other laboratory supplies.
• Maintain appropriate stock levels and minimize wastage and expiry.
• Coordinate with vendors and procurement teams when required.

5. Safety & Compliance

• Ensure compliance with laboratory biosafety, infection-control, biomedical-waste-management, and occupational-safety procedures.
• Ensure appropriate use of PPE and safe handling of biological specimens and hazardous materials.
• Maintain records required for audits, inspections, and regulatory compliance.
• Conduct or support incident reporting and corrective actions.

6. Documentation & Reporting

• Maintain accurate laboratory records, logs, SOPs, QC records, equipment records, and staff competency documentation.
• Prepare regular operational and performance reports for management.
• Monitor key laboratory indicators such as TAT, sample rejection, QC performance, repeat testing, complaints, and equipment downtime.

7. Customer & Clinical Coordination

• Address patient/customer complaints and laboratory-related queries professionally.
• Coordinate with doctors and clinical teams regarding critical results, test requirements, and reporting issues.
• Ensure confidentiality and appropriate handling of patient information.

Interested candidates send their resume to [email protected] or Whatsapp to 8928285213