Assistant Manager - Learning & Development

Role Summary

This role is responsible for the end-to-end execution, operations, and analytics of priority Learning & Development initiatives. The incumbent ensures flawless program delivery (Onboarding, Manager Development Program, AI Academy), manages the LMS/LXP as a reliable and data-driven platform, and enables leaders to make informed talent decisions through high-quality dashboards and insights.

The role combines program operations, learning technology administration, analytics, compliance, and stakeholder management, serving as the operational backbone of the Learning & Development function.

Core Mandate:

• Execute priority Learning & Development initiatives and workshops with high quality and timely delivery.
• Drive operational excellence across L&D through effective logistics, nominations, communication, and reporting.
• Build and maintain analytics dashboards to support data-driven decision-making.
• Serve as the LMS (and LXP) Administrator.
• Support AI Academy operations once established.
• Ensure data integrity, governance, compliance, and an exceptional stakeholder experience.

Key Responsibilities (KRAs):

1. Program Execution & Delivery (25%)

Execute and track delivery of planned Learning & Development programs, including:

• New Hire Onboarding
• Manager Development Program (MDP)
• AI Academy (once launched)

Own end-to-end program operations, including:

• Cohort setup
• Calendar management
• Nominations
• Leadership follow-ups
• Training room and virtual session logistics
• Posters, newsletters, and learning communications
• Evaluations, assessments, and completion tracking
• Seamless learner and facilitator experience

Success Metrics

• 95% of planned milestones delivered on time and within scope
• 90% onboarding completion within 30 days
• 85% onboarding completion within 6090 days
• MDP completion 85%
• MDP cohort NPS 8/10
• 20% knowledge gain
• AI Academy completion 80%
• AI Academy cohort NPS 8/10
• 20% knowledge gain

2. Analytics, Dashboards & Insights (20%)

• Own the Learning & Development data pipeline across LMS/LXP, HRIS, and survey tools.

• Build and maintain Power BI/Tableau dashboards covering:

• Participation

• Completion

• Engagement

• Learning effectiveness

• Skill acquisition

• Ensure data accuracy, dashboard reliability, and metric consistency.

• Produce monthly insights reports with actionable recommendations.

Success Metrics

• 99% dashboard uptime
• No more than one critical discrepancy per quarter
• Monthly insights containing at least three actionable recommendations
• 50% recommendation adoption
• Time-to-insights within five business days after data cut-off.

3. LMS Administration & Operations (20%)

Act as the LMS (and future LXP) System Administrator.

Responsibilities include:

• User and role provisioning
• Content uploads and publishing
• Curriculum management
• Certification management
• Email templates
• Workflow management
• Coordination with IT for SSO, releases, and system enhancements
• Platform data quality and SLA management

Success Metrics

• 95% SLA adherence
• Content publishing within 48 hours
• User provisioning within 24 hours
• Duplicate records below 0.5%
• Orphan enrollments below 1%
• 100% accurate curriculum mappings for every release.

4. LXP & Content Operations (10%) (When Applicable)

• Manage the learning content lifecycle.
• Maintain skill and role tagging.
• Conduct regular content reviews and archival.
• Monitor learner engagement through LXP analytics.

Success Metrics

• 100% of assets tagged with skills and roles
• Content review cycle completed every 90 days
• Archive content older than 180 days
• 15% quarter-over-quarter improvement in active learners or session time.

5. Stakeholder Experience & Enablement (10%)

Deliver an outstanding experience for:

• People Managers
• HR Business Partners
• Program Owners

Responsibilities include:

• SLA management
• Status reporting
• Quarterly Business Reviews
• Developing and maintaining a self-service knowledge base, including FAQs, SOPs, and quick-reference videos

Success Metrics

• Stakeholder CSAT 4.5/5
• 90% positive feedback for enablement content
• 30% reduction in repetitive support tickets.

6. Governance, Risk & Compliance (10%)

• Conduct quarterly access and privacy reviews.
• Maintain audit readiness and documentation.
• Manage compliance training assignments, reminders, and escalations.

Success Metrics

• 100% on-time access reviews
• Zero critical audit findings
• 100% compliance training assignment
• 98% compliance completion rate.

7. Continuous Improvement & Cost Efficiency (5%)

• Monitor license utilization and platform adoption.
• Optimize learning platform usage and licensing costs.

Success Metrics

• 85% active license utilization.

Example Quarterly OKRs

Objective 1: Deliver High-Quality Programs at Scale

• KR1: Deliver 95% of planned program milestones
• KR2: Achieve MDP completion of 85% with NPS 8
• KR3: Achieve 90% onboarding completion within 30 days

Objective 2: Enable Data-Driven Learning Decisions

• KR1: Launch an integrated L&D dashboard by Week 6 with 99% uptime
• KR2: Publish monthly insights with at least three recommendations and achieve 50% implementation
• KR3: Deliver insights within five business days of data cut-off

Objective 3: Operate a Reliable Learning Platform

• KR1: Meet LMS service levels:

• Content publishing within 48 hours

• User provisioning within 24 hours

• KR2: Achieve LMS adoption of at least 60% within the first six months.

Experience & Capability Requirements

Must Have

• 3-8 years of experience in Learning & Development Operations, Learning Platforms, or HR Analytics
• Strong hands-on LMS administration experience
• Proven experience creating dashboards and analytics using Power BI or Tableau
• Excellent execution and stakeholder management skills
• Strong operational rigor
• Strong documentation, SOP creation, and process design capabilities

Good to Have

• Experience implementing or managing Learning Experience Platforms (LXP)
• Exposure to AI learning programs or AI academies
• Working knowledge of HRIS integrations and data governance.

Evidence of Success

A successful candidate will consistently demonstrate the following outcomes:

• Learning programs launch on schedule with high completion rates and strong participant satisfaction (NPS).
• Business leaders actively use dashboards to make talent and learning decisions.
• The LMS operates reliably with minimal issues and high data accuracy.
• Stakeholders trust the quality of data, processes, and overall Learning & Development experience.