Assistant Manager, Learning & Development (Service Excellence)

• Lead the planning and administration of internal and external staff recognition and service excellence award programmes.
• Coordinate award nomination processes, evaluate submissions, and ensure fair and timely assessment.
• Partner with internal departments and external organisations to promote recognition initiatives and strengthen engagement.
• Drive process improvements and digitalisation initiatives, including automation and system enhancements for awards management.
• Organise learning journeys, benchmarking visits, and engagement activities with leading service organisations.
• Design and coordinate programmes that recognise, motivate, and inspire employees to deliver exceptional service.
• Support learning and development initiatives, including training programmes, e-learning, workshops, and on-the-ground coaching.
• Collaborate with stakeholders to cultivate a culture of service excellence across the organisation.
• Monitor programme effectiveness and recommend continuous improvements to enhance employee engagement and learning outcomes.
• Support departmental projects and other organisational development initiatives as assigned.

Requirement

• Bachelor's Degree in HR Management / Business Management or equivalent
• Minimum 4 years of relevant working experience

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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