Assistant Manager – Learning Operations

Job Summary

The opportunity: Assistant Manager-Operations-HR-CBS - TAL - Learning - Gurgaon

Your key responsibilities

Technical Excellence

• Learning Need assessment & creating calendars
• Assisting in Interacting with various stakeholders understanding the learning priorities for the year
• Interacting with learning SPOCs one on one or via surveys for Training need analysis and requirement gathering
• Assisting in providing solution to new requirements
• Creating yearly/ quarterly calendars
• L&D budgeting & planning
• Assist in tracking learning budget basis learning priorities and requirements
• Assist in consolidating & finalizing the FY Solution training budget
• Project Management of Work back with the Business L&D SPOCS to ensure smooth deployment per plan and ensure timely escalations and troubleshooting in case of any challenges
• Ensure timely creation classes on SuccessFactors & LMS
• Liaise with business to create business cases and ensure the business need is adequately captured for all external trainings
• End to end monitor the external trainings to ensure smooth deployment and timely escalate any delays/ challenges
• Prepare dashboards to be released on time
• Propose innovative ideas/ solutions that support the learning strategy and implement
• Build collaterals and manage branding for Marquee programs as required
• Provide inputs for various newsletters, internal reviews, etc.

Stakeholder Management

• Interact with various learning SPOCs/ stakeholders and build relationships
• Timely report/ escalate challenges to stakeholders
• Interact with other SSL, Cross SL and FWL learning teams. Share and leverage best practices wherever possible

Business Awareness

• Develop good knowledge of business to understand business requirements
• Stay abreast with changes in business to be able to proactively provide required solutions

Facilitator Management

• Maintain and build internal and external SME/trainer pool or database
• Assist in identifying trainers (internal/external) for various learning programs

Participant Management

• Identify right target audience for various learning programs
• Drive participation

Vendor Management

• Timely communicate new vendor requirements to the operations team
• Assist in screening of vendors and trainers- in case of external vendor-led programs
• Liaise with business for vendor selections
• Monitor performance to ensure only trainers with high feedback scores are used continuously
• Ensure feedback is recorded & implemented in training programs

Content Management & Strategic Projects

• Assist in building and updating content as and when required
• Assist in strategic projects as and when required

Skills and attributes

To qualify for the role you must have

Qualification

• Bachelor of Commerce

Experience

• Graduate + Post Grad
• 6 + years

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.