Assistant Manager, Legal Operations

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Job Location: Inflight Catering Centre 1

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About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:
About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

THE ROLE

This role will be an integral member of the Legal & Secretariat team providing legal support and delivering effective legal operations across the Group, with a focus on Contract Lifecycle Management System (CLMS) administration, governance, and continuous improvement as well as the management of our intellectual property portfolio and insurance claims.

KEY RESPONSIBILITIES

Contract lifecycle management

Support the implementation, management and administration of SATS’ Contract Lifecycle Management System (CLMS), including data migration, user access, permissions, metadata, and system configuration requests;

Assist in updating and maintaining contract templates, clause libraries, and governance frameworks;

Monitor data quality, metadata completeness, and system usage, and drive data hygiene initiatives;

Generate reports, dashboards, and analytics to support legal and business decision-making;

Assist in workflow updates, testing (UAT), troubleshooting, and implementation of enhancements in coordination with technical teams and vendors;

Identify process inefficiencies and support continuous improvement initiatives; and

Support stakeholder engagement and change management initiatives, including coordinating training, onboarding, and user support across various functions and business teams.

Legal operations

Assist with maintaining the SATS’ IP portfolio, including working with external providers on trademark renewals and registrations;

Assist with management and administration of insurance claims and related documentation; and

Assist with other related legal operations duties, including organising internal trainings and knowledge management activities

Key Requirements

Diploma/ Bachelor’s degree in law, business, technology or related discipline.

5-8 years of experience in legal operations, contract management, or in-house or law firm legal support roles.

Experience supporting CLMS platforms or similar systems will be an advantage.

Excellent attention to detail.

Understanding of contract lifecycle processes and legal operations frameworks.

Strong organisational and project management and coordination skills.

Strong communication skills and ability to work with cross-functional stakeholders.

Proficient in technology with strong analytical skills and ability to work with data and reporting tools.

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