Assistant Manager / Manager, Care Integration & Development

Location: Pasir Ris

The Assistant Manager/ Manager, Care Integration & Development supports the implementation of Vanguard’s Care & Support System by establishing and coordinating integrated care pathways, assisting to ensure service standards, and fostering community engagement. This role works closely with the AAC team to anchor care integration and activation within AAC operations.

Responsibilities:

1. Care Navigation & Integrated Service Delivery

• Assist to establish and maintain a coordinated care system, including triage, assessments, care pathways, and escalation protocols.

• Coordinate referrals and follow-ups, and develop care plans for seniors and caregivers

• Work with internal and external partners to embed preventive health screening and monitoring at touchpoints, integrating these into AAC programme.

• Support proactive outreach and data-driven interventions for frail and isolated seniors.

2. Team Development & Systems Management

• Oversee onboarding and training of Care Navigators and micro-jobbers (Care Ambassadors, Health Buddies), including curriculum development and supervision.

• Manage CRM system adoption for case tracking and continuity of care.

3. Stakeholder Engagement & Community Activation

• Support partnership development, co-create workflows with partners

• Drive community engagement and enhance visibility for care access through outreach initiatives and work with the AAC team to strengthen programme delivery and activation

4. Performance Monitoring & Continuous Improvement

• Track KPIs, report outcomes, and identify gaps to enhance workflows, partnerships, and service delivery.

• Carry out other responsibilities and duties as assigned to support care integration and community engagement.

Qualifications

• Degree in a healthcare-related field (e.g., Nursing, Allied Health, Social Work etc).

Skills & Attributes

• Good communication and organizational abilities.

• Ability to resolve operational issues effectively and make sound decisions

• Proactive, adaptable, and collaborative, with a commitment to integrated care and community engagement.

Experience

• Minimum 3 years’ experience in health, social, or community care settings.

• Prior experience in care coordination or case management is preferred.