Assistant Manager/ Manager (Education Support)

KEY ROLES & RESPONSIBILITIES

The Assistant Manager/Manager (Education Support) oversees and coordinates selected academic operations and education-related activities across campuses. The role works closely with the Education team and schools in ensuring timely communication, documentation, and coordination of key academic processes and initiatives.

AREAS OF KEY FOCUS

1. Academic Operations Support

• Oversee and coordinate academic processes such as booklist submissions, assessment and examination registrations, and renewal and submission of required documentation.
• Coordinate and monitor academic calendars, timelines and key submission milestones across schools.
• Review, consolidate and maintain academic documents, resources and operational guidelines.
• Monitor school submissions and compliance with deadlines, following up on outstanding items and escalating issues where necessary.

2. Cambridge & Assessment Administration

• Oversee and coordinate administrative matters relating to Cambridge processes, assessment requirements and key timelines.
• Coordinate with examination coordinators to ensure timely completion of key requirements and submissions.
• Monitor and review assessment-related records, submissions and examination outcomes for accuracy and completeness.
• Coordinate examination-period activities and resolve or escalate operational issues where required.

3. Data & Reporting Support

• Consolidate, analyse and validate student performance data and assessment-related information.
• Monitor and maintain records of examination outcomes and university offers across schools.
• Prepare management reports, summaries and presentations, highlighting key trends, issues and areas requiring attention.
• Oversee tracking systems and internal databases, ensuring data accuracy, completeness and timely updates.
• Provide relevant analysis and insights to support management review and decision-making

4. Professional Development Support

• Coordinate and oversee professional development activities, training schedules and related administrative processes.
• Plan and coordinate logistics and communications for training sessions, workshops and professional learning activities.
• Monitor participation and attendance, maintaining accurate records and providing relevant updates to management.
• Coordinate with schools on training needs, registrations, confirmations and follow-up requirements.
• Evaluate administrative and coordination processes and recommend improvements where appropriate

5. External Coordination

• Manage day-to-day coordination with vendors and external partners on education-related activities and requirements.
• Coordinate the dissemination and implementation of educational materials and resources across relevant schools.
• Oversee coordination of external training programmes, school activities and education-related engagements.
• Monitor vendor and external partner deliverables to ensure agreed timelines and requirements are met.

6. Stakeholder Communication

• Act as a key coordination point between schools and the Education team on academic operations and education-related matters.
• Facilitate communication and follow-up on key initiatives, timelines, submissions and operational requirements.
• Coordinate meetings, track action items and monitor follow-up to ensure agreed actions are completed within the required timelines.
• Build effective working relationships with school leaders, academic staff and relevant internal and external stakeholders.
• Escalate key issues, risks and delays to the appropriate management level and recommend appropriate follow-up actions.

7. Administrative & Ad Hoc Support

• Provide general administrative support for education initiatives and projects.
• Assist with documentation, filing, and record management.
• Coordinate and monitor assigned education projects and initiatives, ensuring deliverables are completed within agreed timelines.
• Support ad hoc tasks assigned by the Reporting Officer.

JOB SPECIFICATION

• Minimally 4-6 years of relevant administrative or education support experience preferred.
• Bachelor’s degree in Education, Business, Administration, or related field.
• Good understanding of academic administration, school operations, assessment and examination processes; familiarity with Cambridge or international assessments is an advantage.
• Strong planning, organisational and prioritisation skills, with the ability to manage multiple timelines, stakeholders and competing priorities.
• Proactive in identifying operational risks, gaps and delays, and taking appropriate follow-up or escalation action.
• Strong analytical and reporting skills, with proficiency in Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Strong written and verbal communication skills, with the ability to engage effectively with schools, internal teams, vendors and external partners.
• Demonstrated ownership and accountability in coordinating projects, processes and deliverables.
• Able to work independently and collaboratively, providing direction where required.
• Proactive, dependable, adaptable and results-oriented, with strong attention to detail.
• Demonstrates professionalism and discretion when handling confidential student and school information.
• Builds positive and professional working relationships across multiple levels.