Assistant Manager/ Manager, Facilities (2-years contract/ Perm)

The candidate will be responsible for overseeing Paragon’s day-to-day facilities and soft services operations, ensuring that service standards are maintained, contractors are effectively managed, incidents are promptly addressed, and mall operations remain reliable and well-supported.

Job Responsibilities:

Oversee daily facilities operations

• Ensure the mall and facilities are clean, safe, secure and well-maintained.
• Monitor housekeeping, pest control, waste management, security, car park and landscaping.

Manage service providers and contractors

• Supervise term contractors and ensure service levels are met.
• Review contractor performance, attendance, manpower deployment and service quality.
• Follow up on lapses and ensure timely rectification.

Handle procurement and vendor sourcing

• Prepare scopes of work, request quotations or proposals, and assist with evaluation of vendors.
• Ensure services are procured competitively and in line with company requirements.

Conduct inspections and follow-up actions

• Carry out regular walkabouts and inspections of common areas, back-of-house areas, toilets, car park and service corridors.
• Record defects, service lapses or safety concerns, and coordinate rectification works.

Support incident and emergency management

• Respond to operational incidents such as leaks, cleanliness issues, security matters, car park issues or tenant/public feedback.
• Assist in investigations and recommend preventive measures.
• Support emergency preparedness, drills and mall events where required.

Coordinate with internal and external stakeholders

• Work closely with operations, leasing, marketing, security, contractors, and tenants.
• Provide timely updates and escalate issues where needed.

Maintain documentation and reporting

• Keep proper records of inspections, incidents, contractor performance, quotations, service reports and follow-up actions.
• Prepare simple reports or updates for management review.

Requirements:

• Diploma or degree in Facilities Management, Building Services, Mechanical/Electrical Engineering, Estate Management or a related discipline.
• Registered Environmental Control Officer (Specific Premises) [ECO(SP)] is an added advantage.
• 2–4 years of relevant experience in facilities management
• Prior experience in a retail mall, commercial building, mixed-use development or high-traffic public environment would be preferred.
• Able to investigate incidents, identify root causes and propose practical preventive actions.
• Proven experience in vendor management
• Strong organization skills with attention to detail and ability to meet deadlines
• Excellent verbal and written communication skills
• Good analytical, interpersonal and communication skills, with the ability to coordinate across multiple stakeholders
• Organised, detail-oriented, responsible and able to work under pressure and in a fast-paced environment