Assistant Manager / Manager – Operations & Facility

Role: Assistant Manager/Manager - Operations & Facilities

Qualification: Bachelor’s degree, business administration, or related field

Preferred Skills: Industry-specific regulatory knowledge

Experience: 5+ years

Location: Hyderabad

Salary: 5 to 8 LPA

Key Responsibilities:

Facility Upkeep & Service Standards

· Ensure the overall workplace environment is maintained at premium standards across:
reception lobby, common areas, restrooms, pantry, cafeteria, game zone, corridors, etc.

· Conduct daily / weekly walk-throughs with the team and identify gaps related to:
cleanliness, repairs, maintenance, service quality, and presentation

· Create an action plan with the team, take approvals where required, and close issues within defined TAT

· Ensure storerooms and service areas are organised, clean, and maintained properly

Client Experience & Escalation Management

· Act as the main point of contact for facility-related escalations and ensure quick resolution

· Meet clients when required, understand concerns, and provide practical solutions

· Conduct frequent client review meetings along with Operations and CRM teams to track satisfaction and improve service delivery

· Ensure all client feedback is tracked, addressed, and closed with proper communication.

Team Handling & Internal Coordination

· Manage and guide the housekeeping / facility team to ensure tasks are executed properly every day

· Ensure teams follow SOPs, checklists, and standard processes without deviation

· Work closely with internal teams like Sales, Design, Projects, CRM, Finance for smooth coordination and timely closure of requirements.

Inventory, Indents & Stock Control

· Perform random checks to ensure stock availability and proper usage (consumables, housekeeping, pantry items, etc.)

· Approve monthly indents within timelines and ensure timely receipt of materials

· Ensure proper stock storage, records, and process compliance at all times

Vendor Management

· Handle vendor performance and ensure service delivery meets expected standards

· Identify and onboard new vendors when required (evaluation, negotiation, approvals)

· Coordinate end-to-end vendor processes such as:
approvals, PR raising, service delivery, and closure verification

Compliance & Reporting

· Ensure compliance with company standards and required facility norms

· Maintain all checklists and records up to date and audit-ready

· Escalate overdue / serious concerns to management and act as a bridge between management, clients, and internal teams

Communication & Responsiveness

· Monitor emails regularly and respond to internal and client queries within defined timelines

· Maintain clear communication with team members, vendors, and clients in a professional manner

Required Skills & Competencies

· Strong understanding of Facility Management (Soft Services)

· Basic technical knowledge of FM (added advantage)

· Team management and on-ground handling skills

· Excellent communication in English and local language

· Good planning, follow-up and closure mindset

· Strong client handling and escalation management abilities

· Vendor negotiation and coordination skills

· Process-oriented and disciplined with checklists and compliance

Pay: ₹750,000.00 - ₹1,000,000.00 per year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person